Hub Supervisor

O'Reilly Auto Parts•Denver, CO

2d•$15 - $22

About The Position

The Hub Supervisor manages and oversees daily hub operations, including supervising city delivery dispatchers, hub delivery specialists, and other assigned team members. The role is responsible for accurate, customer-focused city delivery operations; inventory control; route oversight; safe driving and vehicle maintenance; staffing and scheduling; and managing hub expenses to support profitability. The Hub Supervisor also supports hiring, driver onboarding and ongoing training, and provides input on team member performance. Bilingual candidates are encouraged to apply.

Requirements

Ability to operate effectively in a fast-paced environment.
Good organizational and planning skills.
Ability to analyze and solve problems.
Excellent interpersonal skills.
Effective communication skills.
Ability to quickly match alphanumeric sequences.

Nice To Haves

Familiarity with automotive parts.
Supervisor and/or manager experience.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Manage daily hub operations and supervise city delivery dispatchers, hub delivery specialists, and other assigned team members.
Maintain accuracy and strong customer service across city delivery functions.
Work with dispatchers to ensure products are properly invoiced to spoke stores.
Investigate and promptly correct hub shipping and inventory discrepancies.
Assist with monthly cycle counts and other inventory control duties.
Ensure hub stockers and related personnel check in and put away stock orders accurately and promptly.
Maintain a focus on shrinkage and use tools to minimize exposure to theft and paperwork shortages.
Oversee assigned hub delivery routes, ensuring routes are followed, efficiency is maximized, and costs are minimized.
Ensure safe driving practices and compliance with delivery-service policies.
Manage hub-side expenses to maximize profitability for hub and spoke stores.
Maintain an organized, clean city delivery area with designated areas or bins for each spoke store.
Schedule hub employees to provide adequate coverage while meeting the payroll budget.
Maintain monthly schedules for supervised team members and ensure employees clock in and out according to company policy.
Ensure dispatchers monitor delivery specialists’ route schedules and communicate delays to stores remaining on a route.
Coordinate with the store manager to cover routes when the regular city delivery supervisor or delivery specialists are absent.
Work with the store manager and hub delivery specialists to maintain vehicles and complete quarterly inspections thoroughly and accurately.
Ensure vehicle mileage is entered into the asset management system daily.
Provide the store manager with input on dispatcher and delivery specialist performance for performance evaluations.
Assist with recruiting by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure new drivers receive training promptly and ongoing training is completed as required.
Verify drivers pass pre-employment drug tests and receive Risk Management approval of their MVRs before employment.
Ensure employees regularly scheduled to drive have an approved MVR on file with Risk Management.