Hub Supervisor

O'Reilly Auto Parts•Rochester, NY

3d•$16 - $22

About The Position

The Hub Supervisor manages and oversees daily hub operations, including supervising city delivery dispatchers, hub delivery specialists, and other assigned team members. The role is responsible for accurate, customer-focused city delivery services, inventory controls, delivery route oversight, safe driving practices, expense management, scheduling, and staffing. The supervisor works with the store manager and delivery teams to maintain vehicles, ensure driver qualifications and training, and support hiring and performance evaluations. Bilingual candidates are encouraged to apply.

Requirements

Ability to operate effectively in a fast-paced environment.
Good organizational and planning skills.
Ability to analyze and solve problems.
Excellent interpersonal skills.
Effective communication skills.
Ability to quickly match alphanumeric sequences.

Nice To Haves

Familiarity with automotive parts.
Supervisor and/or manager experience.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Manage and maintain accuracy and customer service for all city delivery service functions.
Work with city delivery dispatchers to ensure products are properly invoiced to spoke stores.
Investigate hub shipping and inventory discrepancies and ensure they are corrected promptly.
Assist with monthly cycle counts and other assigned inventory control duties.
Ensure hub stockers and related personnel check in and put away stock orders accurately and on time.
Maintain shrinkage controls and tools to minimize theft and paperwork shortages.
Oversee assigned hub delivery routes, ensure routes are followed, maximize efficiency, and minimize costs.
Ensure safe driving practices and compliance with delivery service policies.
Manage hub-related expenses to maximize profitability for hub and spoke stores.
Maintain an organized, clean city delivery area with designated areas or bins for each spoke store.
Schedule hub employees to provide adequate coverage while meeting the payroll budget.
Maintain monthly schedules for supervised team members and ensure employees follow company clock-in and clock-out policies.
Ensure dispatchers monitor delivery specialists' route schedules and communicate delays to stores still on the route.
Coordinate with the store manager to cover routes when the regular city delivery supervisor or delivery specialists are absent.
Work with the store manager and hub delivery specialists to maintain vehicles, complete quarterly inspections, and enter mileage into the asset management system daily.
Provide input to the store manager on dispatcher and delivery specialist performance for performance evaluations.
Assist with hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure new driver training is completed on time and ongoing training is completed as required.
Verify drivers pass pre-employment drug tests and receive MVR approval from Risk Management before employment.
Ensure all employees regularly scheduled to drive have an approved MVR on file with Risk Management.