Hub Patient Services Specialist (12-Month Contract)
McKesson•Work at Home - Ontario, CAN (All Zones) (WONA), ON
•CA$38,000 - CA$50,600•Remote
About The Position
We are seeking a Hub Patient Services Specialist to join our Patient Support Program (PSP) team on a 12-month contract. In this fully remote role, you will provide administrative and operational support to ensure patients, healthcare providers, and partners receive timely and accurate service. This is an entry-level healthcare support role where you will contribute to patient program delivery by supporting enrollment, reimbursement processes, and customer service activities, working within established procedures and guidelines.
Requirements
- Post-secondary education (college diploma or equivalent combination of education and experience).
- Entry-level role; 0–2 years of relevant experience in customer service, healthcare administration, or call center environments is typical.
- Strong attention to detail and ability to follow structured processes.
- Demonstrated ability to perform data entry and administrative tasks accurately.
- Basic computer proficiency (Microsoft Office, data/document systems).
- Strong communication skills for handling routine inquiries.
- Must be legally authorized to work in Canada.
Nice To Haves
- Experience in a Patient Support Program (PSP), healthcare, pharmacy, or insurance environment.
- Exposure to reimbursement, billing, or benefits verification processes.
- Familiarity with CRM systems or healthcare documentation workflows.
- Bilingual (English/French).
Responsibilities
- Support patient enrollment and onboarding processes in alignment with program requirements.
- Respond to inbound and outbound patient and provider inquiries using approved scripts and materials.
- Assist in coordinating communication between patients, healthcare professionals, pharmacies, insurers, and internal teams.
- Perform data entry and documentation processing (e.g., enrollment forms, reimbursement documents, lab or infusion records).
- Support reimbursement activities, including document collection and follow-ups.
- Maintain accurate records and data integrity across systems.
- Identify and escalate non-routine issues following established processes.
- Ensure compliance with privacy, regulatory (GxP), and program standards.
- Contribute to team service levels by completing tasks accurately and on time.
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
