Hub Manager Troy and Canton PA

CHEMUNG CANAL TRUST COMPANY N A•Troy, PA

9h•$70,000 - $95,000

About The Position

The Hub Manager oversees multiple branch offices in the assigned community market area, driving business growth and meeting clients’ financial services needs. The role leads daily branch operations, develops customer relationships, supports sales and profitability objectives, ensures appropriate staffing and training, and maintains compliance with company policies and regulatory requirements. The Hub Manager provides consumer banking services and helps clients access deposit, loan, wealth management, and other products. The position also supports branch security and facilities, oversees teller-work preparation and scanning, monitors office performance, contributes to budgeting and operating plans, and represents Chemung Canal Trust Company in the local community. The role carries out supervisory responsibilities, including hiring, training, coaching, performance evaluation, and resolving employee concerns.

Requirements

Intermediate formal education or equivalent preferred.
Specialized bank education and training.
Branch Manager experience required; 2–4 years preferred.
Proven success in business development required.
Strong communication, interpersonal, and sales skills.
Thorough knowledge of the features and benefits of company products and services.
Working knowledge of operating policies and procedures.
Strong leadership skills to manage multiple offices, including remotely, and ability to develop staff.
Moderate computer skills.
Proficient reading, writing, grammar, and math skills.
Valid driver’s license.
Ability to support multiple branch locations as needed.

Nice To Haves

Experience managing in a multi-site environment preferred.
Demonstrated ability to lead a high-volume office is a plus.

Responsibilities

Manage multiple branch offices to meet the financial services needs of clients in the assigned market area.
Work with management to establish personal, growth, sales, and profit objectives, and provide input on performance measurement and control.
Ensure branch offices are properly staffed and employees are trained to meet client service needs and sales objectives.
Ensure branch operations comply with company policies, procedures, and regulatory requirements.
Oversee branch security, maintenance, cleanliness, building and vault opening and closing, and the securing and accounting of negotiable papers.
Provide consumer services involving deposits, loans, wealth management, and other products and services; approve or reject loan applications within individual lending authority.
Help clients obtain specialized services from other company departments as needed.
Maintain knowledge of company consumer products and services to identify client needs and support sales; ensure client service personnel are trained in product knowledge and selling techniques.
Conduct sales and client service meetings at least monthly and ensure reporting information is submitted on time.
Participate in the branch client service team, perform its duties, and remain accountable for sales performance.
Make sales and client service calls to current and prospective clients in the branches’ market area and maintain relationships to identify cross-selling opportunities.
Represent and advocate for Chemung Canal Trust Company through visibility and activity in the community.
Implement strategies to achieve departmental annual operating plan goals, assist in preparing the office budget, and adhere to budget parameters.
Organize branch work and activities to achieve goals and monitor office efficiency and performance against established standards.
Supervise preparation and scanning of teller work according to established guidelines.
Carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, employee development and performance appraisal, recognition, coaching, discipline, and addressing complaints and problems.
Conform to General Performance Expectations applicable to all employees.