HUB Data Analyst I
About The Position
The HUB Data Analyst I develops and maintains dashboards and performance reports supporting Human Resources, Customer Service, Communications, and Sustainability. The position collaborates with the Data Operations team on data integrations to ensure accuracy, consistency, and integrity, and serves as a data steward for the HUB. It reports to the Data Analytics & Quality Manager in support of the Chief People & Customer Officer and works closely with HUB department heads and the Data Operations team. The role includes gathering and documenting business and system requirements, preparing specifications and process documentation, coordinating with IT teams and vendors on technology solutions, and planning and conducting testing. It also serves as a liaison among business units, IT teams, and stakeholders; provides end-user training and ongoing support; and prepares analytical reports for the Executive Team. Depending on tier and qualifications, the role may also analyze trends and systems, support change management, mentor staff, identify strategic KPIs, lead knowledge-sharing activities, develop cost-saving business cases, and obtain approved job-related certifications. The position requires frequent standing, walking, sitting, talking, and hearing, light physical effort, and heavy computer use. It requires working at least three days per week in an office or designated field office. The stated schedule is 8:30 a.m. to 4:30 p.m. EST.
Requirements
- Bachelor’s degree or equivalent years of experience.
- Experience in administrative support and overseeing implementation of new technology or software development.
- Experience with business intelligence tools such as Excel, SQL, Power BI, or Tableau.
- Level 1: 1 year of relevant work experience is listed as desirable.
- Level 2: 3 years of relevant work experience is listed as desirable.
- Level 3: 5 years of relevant work experience is listed as desirable.
Nice To Haves
- Prior management experience.
- Relevant work experience at the tier levels: 1 year for Level 1, 3 years for Level 2, or 5 years for Level 3.
Responsibilities
- Perform assigned tasks safely, comply with safety requirements and training, and support ITRCC’s safety culture.
- Uphold ITRCC’s CARES values: Community, Actions, Reliability, Excellence, and Safety.
- Gather, document, and analyze business and system requirements with stakeholders.
- Prepare business requirements, functional specifications, user stories, and process-flow documentation.
- Work with IT teams to design and implement technology solutions that meet business needs.
- Develop test plans and conduct testing, including user acceptance testing, against requirements.
- Serve as a liaison among business units, IT teams, and other stakeholders to align project goals.
- Train end users and provide ongoing support for implemented systems and processes.
- Collaborate with third-party vendors during implementations, upgrades, and troubleshooting.
- Keep informed about emerging technologies and recommend solutions aligned with business objectives.
- Prepare analytical reports highlighting key insights and findings for the Executive Team.
- Analyze data trends to support decisions and provide actionable insights for system improvements (Level 2).
- Analyze existing IT systems, identify gaps, propose solutions, and assess feasibility of enhancements (Level 2).
- Facilitate change management to support adoption of systems and processes in HUB departments (Level 2).
- Train and mentor new staff and educate managers and other staff about available data (Level 2).
- Complete the Departmental Leadership Engagement Program when participation is assigned based on management discretion and operational needs (Level 2).
- Serve as a data management leader, identify strategic KPIs, conduct lunch-and-learn sessions, and participate in industry associations (Level 3).
- Serve as a company and industry leader in the role with designated industry certifications (Level 3).
- Develop business cases and implement cost savings (Level 3).
- Obtain an additional certification related to current job functions as approved by Exco (Level 3).
- Complete the Leadership Academy when participation is assigned based on management discretion and operational needs.
- Perform other duties as assigned.
Benefits
- The organization describes a respectful, family-oriented workplace and emphasizes employee wellbeing and work/life balance.
- Certifications may be covered under the training budget with prior HR approval.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
