Hub Data Analyst

FPHNY Recruitment Team • New York, NY

3d • Hybrid

About The Position

The Bureau of Maternal, Infant and Reproductive Health is seeking a Gender Affirming Care Hub Data Analyst to work under the direction of the Deputy Director of the Abortion Access Hub. The analyst will develop tools to inform evaluation and analysis of Navigation Hub activities, helping translate strategic goals into clear, measurable outcomes. The role manages and analyzes datasets and reports findings to internal and external audiences, supporting citywide efforts to promote and protect access to gender-affirming care.

The Health Department is developing and implementing a navigation Hub to connect callers and chatters with information, services, and gender-affirming care in New York City. The analyst will collect and analyze call and chat data, build dashboards, evaluate call center activities, and help identify program improvements. The role also contributes to reports, scientific papers, presentations, and other materials for stakeholders and leadership.

The position is based at 125 Worth Street in New York City. The schedule is Monday through Friday, 9 a.m. to 5 p.m., 35 hours per week. Partial telework may be possible after the probationary period. Applicants must live in the New York tri-state area (NY, NJ, or CT). Employment is contingent on successfully completing a background check.

Requirements

• A doctorate degree from an accredited college or university with specialization in the appropriate field and one year of research experience in monitoring and evaluation activities related to the duties described; or a master's degree from an accredited college or university with specialization in the appropriate field and three years of related research experience.
• Commitment to sexual and reproductive rights and gender justice.
• Understanding of the experiences, issues, and needs of the TGNCNB community.
• Excellent computer skills and proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Strong database management skills and knowledge of Power BI and Salesforce reporting.
• Strong research, written, and interpersonal communication skills.
• Detail-oriented, with the ability to work independently and collaboratively.
• Must successfully complete a background check.
• Must live in the New York tri-state area (NY, NJ, or CT).

Nice To Haves

• TGNCB people are encouraged to apply.

Responsibilities

• Collect and analyze data from calls and chats, develop dashboards, and prepare reports on Navigation Services Hub activities.
• Work with the Hub Deputy Director to regularly review programmatic data.
• Evaluate call center activities and recommend improvements.
• Synthesize findings for reporting to key stakeholders and leadership.
• Assist with preparing presentations and other written materials for internal and external audiences.
• Present findings to internal and external audiences.
• Contribute to reports, scientific papers, and dissemination of GAC Access Initiatives.

Benefits

• Public Service Loan Forgiveness (PSLF) eligible employer.
• Generous paid time off (PTO) policy.
• Medical, dental, and life insurance with low or no employee contribution.
• Retirement savings plan with generous employer contribution.
• Flexible spending medical and commuter benefits plan.
• Meaningful work at an organization striving to advance health equity and social justice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level