Hub Associate / Van Driver (Part Time)

Stores•Old Saybrook, CT

23d•Onsite

About The Position

Under limited supervision, the Hub Associate / Van Driver supports Hub fulfillment operations and maintains functionality in the absence of the Hub Manager. The role emphasizes a customer-centered approach and helps enhance the boating experience through high-quality service and product expertise. The position supports customer orders, delivery and pickup routes, omni-channel fulfillment, and store operations while promoting safety, teamwork, and customer satisfaction. The role requires a high school diploma or equivalent, a valid driver’s license and satisfactory driving record, and the ability to obtain and maintain Hazardous Materials and Forklift Operator certifications. Candidates must be at least 21 years old and willing to undergo a criminal background check, pre-employment drug screen, and DMV checks. The schedule may vary based on business needs and may include unscheduled overtime. West Marine offers medical, dental, and vision benefits, various voluntary benefits, a 401(k), and paid time off. Benefit eligibility and additional information vary; the posting directs applicants to the company benefits page for details.

Requirements

High school diploma or equivalent.
Exceptional verbal and written communication skills for clear, professional interactions.
Strong interpersonal skills and the ability to deliver excellent customer service and product knowledge.
High attention to detail and strong organizational abilities.
Ability to prioritize tasks and meet deadlines, including in high-demand situations.
Solid analytical skills to identify issues and find effective solutions.
Ability to work in a dynamic, sometimes high-stress setting while maintaining composure and efficiency.
Ability to obtain and maintain Hazardous Materials Certification.
Ability to obtain and maintain Forklift Operator Certification.
Must be at least 21 years old.
Must maintain a valid driver’s license and satisfactory driving record.
Must be willing to submit to a criminal background check, pre-employment drug screen, and DMV checks under the West Marine Driver Fleet Safety Program.
Must be willing to work a varied shift based on business needs, including unscheduled overtime.
Must be able to lift up to 50 pounds to shoulder height unassisted frequently.

Responsibilities

Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently.
Communicate with customers and managers to help ensure an excellent shopping experience.
Load vehicles according to routing sequence and use routing apps to deliver and pick up products.
Deliver orders on time, maintain package quality, and handle products safely.
Use company-provided technology to document deliveries.
Drive responsibly to represent the company and its brand.
Carry out transfers from stores and Hubs along assigned routes.
Interact with customers during deliveries and inform them of upcoming events and promotions.
Keep vehicles clean inside and out, organized, fueled, and properly stored.
Perform general vehicle upkeep and maintenance checks to help ensure safe operation.
Immediately communicate vehicle operating concerns, damage, or malfunctions to the Hub Manager.
Accurately pick, pack, and ship omni-channel orders to meet service level agreements.
Use efficient product selection and transfer methods to optimize time.
Handle customer returns according to service level agreements and company policies.
Keep the shipping station neat, clean, and organized.
Replenish packing and shipping supplies daily.
Identify and escalate fulfillment bottlenecks or challenges to the Hub Manager.
Assist customers with in-store purchases and product selection, and provide knowledgeable recommendations.
Support store restocking and product placement.
Perform additional tasks as assigned to support Hub and/or Store operations.