HTM Healthcare Engineering Tech III (Lab Equipment Field Service Engineer) - Southaven, Mississippi

Mayo Clinic•Southaven, MS

7d•$39 - $54•Onsite

About The Position

This position is for an HTM Healthcare Engineering Technician III, also known as a Lab Equipment Field Service Engineer, located in Southaven, Mississippi. This is a limited-tenure role initially supporting the formation, launch, and stabilization of a new company and laboratory. As the organization matures, the role is expected to transition to a permanent infrastructure position within a separate company operating independently from Mayo Clinic Laboratories. The technician will maintain medical, clinical equipment, and systems by implementing the Mayo Clinic Medical Equipment Management Plan. This involves demonstrating technical and mechanical skills for the planning, installation, maintenance, calibration, and repair of biomedical, laboratory, research, and interconnected patient care systems. Technicians must be customer-focused with strong communication and interpersonal skills, able to prioritize service calls, and adhere to Mayo policy and procedure. Service calls are communicated through HTM Leadership, HTM Support Specialists, or CMMS dashboard, with potential for rapid response to emergent calls directly from the customer. On-call and overtime may be required, as well as travel to other Mayo Clinic sites. The technician must be committed to continuous learning to master complex equipment and support Mayo’s mission. An HTM Level III Technician often works with high complexity equipment such as anesthesia machines, perfusion equipment, ventilators, mass spectrometry, chemistry/hematology analyzers, or Total Automation systems. Candidates will need to travel for vendor-specific training, both domestically and internationally, including a potential 3-week trip to Europe within the first year and ongoing travel for training throughout their career.

Requirements

Bachelor’s degree in Biomedical Electronics/Healthcare Technology Management, Electronics, Mechatronics, or Engineering (mechanical/computer/electronics) and 3 years of related experience; OR
Associate’s degree in Biomedical Electronics/Healthcare Technology Management, Electronics, Mechatronics, Engineering (mechanical/computer/electronics), or technical discipline and 5 years of related experience; OR
U.S. Military training in biomedical electronics, mechatronics, or engineering (mechanical/computer/electronics) and 5 years of related experience.
Related experience includes role-relevant equipment repair with a demonstrated increase in responsibility and exposure to highest complexity equipment.
For Laboratory or Research positions: Associate degree or higher in medical/clinical laboratory science, medical technology, or other related science fields and a minimum of 5 years supporting laboratory equipment with a minimum of 5 years in a service or field service type role.
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (e.g., be a U.S. Citizen, national, or permanent resident, refugee, or asylee).
Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Nice To Haves

Field service experience with laboratory equipment is preferred but not required.
AAMI ACI Certification: AAMI-CBAT, CBET, CRES, CHTM, CISS, CCEACCE-HTCC, CCE
Vendor training on relevant equipment
Knowledge of safe work practices around biological, chemical, radiation and energy hazards
Familiarity with test and QA tools/software needed to perform medical equipment maintenance
Knowledge of mathematics, physics, chemistry, anatomy, physiology, biology, and medical terminology

Responsibilities

Maintain medical, clinical equipment and systems through effective implementation of the Mayo Clinic Medical Equipment Management Plan.
Demonstrate technical and mechanical skills and tasks associated with the planning, installation, maintenance, calibration, and repair of biomedical, laboratory, research, and interconnected patient care systems.
Be highly customer focused with outstanding communication and interpersonal skills.
Prioritize service calls appropriately, and adhere to Mayo policy and procedure.
Respond rapidly to emergent calls directly from the customer.
Be available for on-call and overtime as required.
Travel to other Mayo Clinic sites as needed.
Continuously improve knowledge to develop a mastery of increasingly complex equipment and supporting Mayo’s mission.
Work with high complexity equipment such as anesthesia machines, perfusion equipment, ventilators, mass spectrometry, chemistry/hematology analyzers or Total Automation systems.
Travel for vendor specific training both domestically and internationally, including up to 3 weeks in Europe within the first year.