HTM Healthcare Engineering Tech III (Lab Equipment Field Service Engineer) - Southaven, Mississippi

Mayo Clinic•Southaven, MS

6d•$39 - $54•Onsite

About The Position

This position is a limited-tenure role intended to support the formation, launch, and stabilization of a new company and laboratory. As the organization matures, the role is expected to transition to a permanent infrastructure position within a separate company operating independently from Mayo Clinic Laboratories. Candidates will need to have the ability to travel for vendor specific training both domestically and internationally. Within the first year of employment, technicians will need to travel to Europe to receive technical training for up to 3 weeks and will likely have the need to travel for additional training throughout their career in order to be successful in this position. An HTM Technician maintains medical, clinical equipment and systems through effective implementation of the Mayo Clinic Medical Equipment Management Plan. Technician must demonstrate technical and mechanical skills and tasks associated with the planning, installation, maintenance, calibration, and repair of biomedical, laboratory, research, and interconnected patient care systems. Technicians in this position must be highly customer focused with outstanding communication and interpersonal skills. They must have the ability to prioritize service calls appropriately, and to adhere to Mayo policy and procedure. Service calls are communicated to the technician through HTM Leadership, HTM Support Specialists, or CMMS dashboard. Emergent calls directly from the customer may require a rapid response time. On-call and overtime may be required, as well as travel to other Mayo Clinic sites. The technician must be committed to continuously improving their knowledge to develop a mastery of increasingly complex equipment and supporting Mayo’s mission. In addition, an HTM Level III Technician will often work with high complexity equipment such as anesthesia machines, perfusion equipment, ventilators, mass spectrometry, chemistry/hematology analyzers or Total Automation systems.

Requirements

Ability to travel for vendor specific training both domestically and internationally.
Ability to travel to Europe for up to 3 weeks for technical training within the first year of employment.
Highly customer focused.
Outstanding communication and interpersonal skills.
Ability to prioritize service calls appropriately.
Adherence to Mayo policy and procedure.
Commitment to continuously improving knowledge.
Mastery of increasingly complex equipment.

Responsibilities

Maintains medical, clinical equipment and systems through effective implementation of the Mayo Clinic Medical Equipment Management Plan.
Demonstrates technical and mechanical skills and tasks associated with the planning, installation, maintenance, calibration, and repair of biomedical, laboratory, research, and interconnected patient care systems.
Prioritizes service calls appropriately.
Adheres to Mayo policy and procedure.
Continuously improves knowledge to develop a mastery of increasingly complex equipment and supporting Mayo’s mission.
Works with high complexity equipment such as anesthesia machines, perfusion equipment, ventilators, mass spectrometry, chemistry/hematology analyzers or Total Automation systems.