HTM Healthcare Engineering Tech I (Lab Equipment Field Service Engineer) - Southaven, Mississippi

Mayo Clinic•Southaven, MS

6d•Onsite

About The Position

This position is a limited-tenure role intended to support the formation, launch, and stabilization of a new company and laboratory. As the organization matures, the role is expected to transition to a permanent infrastructure position within a separate company operating independently from Mayo Clinic Laboratories. Candidates will need to have the ability to travel for vendor specific training both domestically and internationally. Within the first year of employment, technicians will need to travel to Europe to receive technical training for up to 3 weeks and will likely have the need to travel for additional training throughout their career in order to be successful in this position. An HTM Technician maintains medical, clinical equipment and systems through effective implementation of the Mayo Clinic Medical Equipment Management Plan. Technician must demonstrate technical and mechanical skills and tasks associated with the planning, installation, maintenance, calibration, and repair of biomedical, laboratory, research, imaging equipment and interconnected patient care systems. Technicians in this position must be highly customer focused with outstanding communication and interpersonal skills. They must have the ability to prioritize service calls appropriately, and to adhere to Mayo policy and procedure. Service calls are communicated to the technician through HTM Leadership, HTM Support Specialists, or CMMS dashboard. Emergent calls directly from the customer may require a rapid response time. On-call and overtime may be required, as well as travel to other Mayo Clinic sites and applicable vendor training. The technician must be committed to continuously improving their knowledge to develop a mastery of increasingly complex equipment and supporting Mayo’s mission. An HTM Technician Level I will generally work on lower complexity, high volume equipment such as infusion pumps, SCDs, centrifuges, microscopes, or entry level imaging and x-ray. For laboratory or research positions: Associate degree or higher in medical/clinical laboratory science, medical technology, or other related science fields and experience maintaining lab or medical equipment/systems. These positions will be supporting basic laboratory equipment (centrifuges, microscopes, etc) as well as high complexity laboratory instrumentation (laboratory automation, analyzers, liquid handlers, mass spectrometers, etc). Vendor specific training will be made available to staff that are hired on to ensure that they are successful.

Requirements

Associate’s degree in Biomedical Electronics/Healthcare Technology Management, Electronics, Mechatronics, Engineering (mechanical/computer/electronics), or technical discipline; or U.S. Military training in biomedical electronics, mechatronics, or engineering (mechanical/computer/electronics); or H.S. Diploma or another technical certificate with 3 years of related experience.
Related experience includes maintaining medical equipment or medical systems (typically a field service technician).
For laboratory or research positions: Associate degree or higher in medical/clinical laboratory science, medical technology, or other related science fields and experience maintaining lab or medical equipment/systems.
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Nice To Haves

Candidates with field service experience with laboratory equipment is preferred but not required.
AAMI ACI Certification: AAMI-CBAT, CBET, CRES, CHTM, CISS, CCEACCE-HTCC, CCE
Vendor training on relevant equipment
Knowledge of safe work practices around biological, chemical, radiation and energy hazards
Familiarity with test and QA tools/software needed to perform medical equipment maintenance
Knowledge of mathematics, physics, chemistry, anatomy, physiology, biology, and medical terminology

Responsibilities

Maintains medical, clinical equipment and systems through effective implementation of the Mayo Clinic Medical Equipment Management Plan.
Demonstrates technical and mechanical skills and tasks associated with the planning, installation, maintenance, calibration, and repair of biomedical, laboratory, research, imaging equipment and interconnected patient care systems.
Prioritizes service calls appropriately, and adheres to Mayo policy and procedure.
Responds rapidly to emergent calls directly from the customer.
Continuously improves knowledge to develop a mastery of increasingly complex equipment and supporting Mayo’s mission.
Works on lower complexity, high volume equipment such as infusion pumps, SCDs, centrifuges, microscopes, or entry level imaging and x-ray.
Supports basic laboratory equipment (centrifuges, microscopes, etc) as well as high complexity laboratory instrumentation (laboratory automation, analyzers, liquid handlers, mass spectrometers, etc).