ENTRY LEVEL - HST Tech - Training Provided

Neurocare Inc•Newton, MA

22h•Onsite

About The Position

The Home Sleep Testing (HST) Tech serves as a key member of the Home Sleep Testing department, responsible for high-quality patient education and instruction in the use of home sleep testing devices. Primary duties consist of: Program and prepare HST devices in alignment with established clinical protocols. Conduct patient “teaches,” including device application instruction, troubleshooting guidance, and return expectations. Upload, review, and verify study data; escalate unscorable or incomplete studies per workflow. Clean, disinfect, recharge, and inventory HST devices and associated supplies. Assist in monitoring and reducing unreturned device rates. Accurately document all device and patient interactions in the EMR/platform. Support ongoing quality assurance initiatives within the HST Program.

Requirements

HS diploma or GED
1+ year experience in a customer service role
Superior verbal and written communication
Strong computer skills required (Microsoft Office)
Ability to learn new software quickly
Organized and detail oriented
Dependability, enthusiasm and professionalism
Ability to multi-task and problem solve
Confident working independently and as part of a team

Nice To Haves

Experience in a healthcare setting preferred

Responsibilities

Program and prepare HST devices in alignment with established clinical protocols.
Conduct patient “teaches,” including device application instruction, troubleshooting guidance, and return expectations.
Upload, review, and verify study data; escalate unscorable or incomplete studies per workflow.
Clean, disinfect, recharge, and inventory HST devices and associated supplies.
Assist in monitoring and reducing unreturned device rates.
Accurately document all device and patient interactions in the EMR/platform.
Support ongoing quality assurance initiatives within the HST Program.