ENTRY LEVEL - HST Tech - Training Provided

Neurocare Inc • Newton, MA

2d • Onsite

About The Position

The Home Sleep Testing (HST) Tech serves as a key member of the Home Sleep Testing department, responsible for high-quality patient education and instruction in the use of home sleep testing devices.

Requirements

• HS diploma or GED
• 1+ year experience in a customer service role
• Superior verbal and written communication
• Strong computer skills required (Microsoft Office); Ability to learn new software quickly
• Organized and detail oriented
• Dependability, enthusiasm and professionalism
• Ability to multi-task and problem solve
• Confident working independently and as part of a team

Nice To Haves

• Experience in a healthcare setting preferred

Responsibilities

• Program and prepare HST devices in alignment with established clinical protocols.
• Conduct patient “teaches,” including device application instruction, troubleshooting guidance, and return expectations.
• Upload, review, and verify study data; escalate unscorable or incomplete studies per workflow.
• Clean, disinfect, recharge, and inventory HST devices and associated supplies.
• Assist in monitoring and reducing unreturned device rates.
• Accurately document all device and patient interactions in the EMR/platform.
• Support ongoing quality assurance initiatives within the HST Program.

Benefits

• Competitive compensation
• Comprehensive benefits package including Health, Dental, and Vision coverage, plus 100% company-paid Life/AD&D and Long-Term Disability insurance
• 401(k) plan with employer match
• Paid Time Off (PTO) and company-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED