HRSN Bilingual Support Specialist - Woodburn

Mid-Willamette Valley Community Action Agency • Woodburn, OR

6d • Hybrid

About The Position

Mid-Willamette Valley Community Action Agency (MWVCAA) is seeking a mission-driven individual to join their team as an HRSN Bilingual Support Specialist. This role focuses on providing direct outreach, engagement, and tenancy support services to Oregon Health Plan (OHP) members through the Health-Related Social Needs (HRSN) program. Operating within MWVCAA's Community Resource Program and funded by the Coordinated Care Organization (CCO) for Marion and Polk counties, the position involves managing an active caseload, delivering trauma-informed and person-centered services, and collaborating with members, landlords, and community partners to enhance housing stability. This is a grant-funded position through November 2027, with potential for extension based on continued funding. The team offers growth opportunities and professional development through hands-on experience. The schedule is Sunday to Thursday, with a day shift and required flexibility.

Requirements

• High School Diploma or GED.
• Two years of case management or social services experience required.
• Bilingual skill is required.
• Driver qualifications are required for this position.
• Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Candidate must pass pre-employment and random drug screenings.
• CPR/AED and First Aid Certification required within first 30 days of hire.
• Knowledge of Housing First principles, trauma-informed care, and person-centered service delivery; understanding of social determinants of health and barriers to accessing services.
• Proficiency in NeedNavigator, Unite Us, and Microsoft Office (Word, Excel, Outlook, Teams); ability to learn and adapt to new data and documentation systems.
• Strong organizational, time management, and documentation skills; ability to manage an active caseload, maintain accurate records, and meet deadlines in a fast-paced environment.
• Effective oral and written communication skills; ability to engage respectfully with diverse clients, landlords, community partners, and internal team members.
• Commitment to racial equity, cultural humility, and inclusion.

Nice To Haves

• Experience with housing, sheltering, or homelessness-related programs strongly preferred.
• Familiarity with OHP/Medicaid systems, HRSN program requirements, and Medicaid Waiver service delivery; knowledge of tenant rights and Fair Housing practices preferred.

Responsibilities

• Carries an active caseload of OHP-eligible members, providing Outreach and Engagement (O&E) case management support services and delivers Tenancy Support services once housing supports are authorized, including eviction prevention, housing navigation, rent and utility assistance coordination, and lease-related supports.
• Confirms OHP member eligibility for the HRSN Medicaid benefit; determines allowable services and calculates assistance amounts in compliance with PacificSource CCO and Medicaid Waiver requirements.
• Communicates directly with landlords and property management companies to collect required documentation, explain the HRSN program, and support members' ability to maintain housing.
• Enters timely and accurate data into NeedNavigator, Unite Us, and other required platforms; maintains complete and compliant documentation of all client contacts and service deliveries.
• Responds to inquiries from members, landlords, and partners in a timely and professional manner; escalates complex issues to the ARCHES Program Manager as appropriate.
• Participates in regular program meetings, trainings, supervision, and team collaboration; provides feedback to support continuous improvement.
• Adheres to all HRSN program guidelines, MWVCAA policies, and PacificSource CCO requirements; maintains professional boundaries with clients and coworkers at all times.
• Maintains consistent attendance and punctuality; some evening or weekend hours may be required.
• Provides coverage for the Eviction Prevention lobby as needed by welcoming clients, responding to inquiries, conducting initial screenings, directing individuals to appropriate staff or resources, and ensuring a positive and professional customer service experience.

Benefits

• 401k contribution after 1 year.
• Employee Assistance Program.
• Life insurance.
• Health, Vision and Dental Insurance.
• For some positions, employees may be eligible for company-sponsored continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED