Customer Support Specialist - Bilingual
About The Position
Uline is hiring a bilingual Customer Support Specialist for its California branch in Ontario. This full-time, on-site role provides customer support in English and Spanish through phone, email, and chat. The specialist processes customer orders, answers account and product questions, recommends solutions, and helps customers use Uline’s website and online ordering tools. Uline provides hands-on training and ongoing support, with opportunities to develop customer service and problem-solving skills and grow with the company. The schedule is 12:30 PM to 9:00 PM, four weekdays and one weekend day. Pay is $28 to $33 per hour, including a $2 shift differential. New hires must complete a pre-employment hair follicle drug screening. Uline is a family-owned distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
Requirements
- High school diploma or equivalent.
- Fluency in both spoken and written English and Spanish.
- Excellent problem-solving, listening, and communication skills.
Nice To Haves
- Bachelor’s degree preferred.
- Prior customer service experience is a plus; training is provided.
Responsibilities
- Process customer orders, make product recommendations, and handle account inquiries using company technology.
- Answer product, pricing, and shipping questions.
- Build customer relationships through phone, email, and chat.
- Understand customer needs and recommend appropriate Uline solutions.
- Help customers navigate Uline’s website and online ordering.
Benefits
- Complete health insurance coverage starting day one.
- 401(k) with a 6% employer match starting day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Clean, modern facilities.
- First-class fitness center and nearby walking path.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
