HRPRS-PRS Case Aide

Rising Ground, Inc.•New York, NY

4d•Hybrid

About The Position

The Case Aide provides operational, administrative, and field support to the HS/PRS team to ensure timely, compliant service delivery. This role supports timely, compliant movement of cases from acceptance through closure by coordinating information flow and maintaining clean records. You work closely with Program Support and the Program Coordinator, and you collaborate with internal programs to facilitate appropriate internal referrals and seamless handoffs. This role is fast-paced, and must be able to work with the leadership team.

Requirements

High School Degree accepted.
Associate’s degree preferred and 1+ year supporting children, youth, or families; Bachelor’s in social work, psychology, human services, or related field preferred
Experience in immigrant services, child welfare, case management, school-based services, or community programs is a plus
Bilingual English/Spanish preferred (read, write, speak; professional email/phone etiquette)
Able to work after hours, weekends, and holidays; willing to participate in on-call/coverage rotations
Comfortable conducting home visits and traveling across regions (car or plane) as needed; reliable transportation required
Proficient with Microsoft 365 (Outlook, Teams, Excel, Word); quick to learn case management tools (UC Portal, MyEvolv); strong email and tracker hygiene
Strong attention to detail; able to keep audit-ready digital and paper files and follow naming/closure protocols while juggling shifting priorities
Clear, professional written and verbal communication; capable of time-sensitive emails, memos, and stakeholder updates
Strong judgment and compliance focus: maintains confidentiality, follows ORR timelines/policies, escalates risk promptly
Collaborative: works well with Program Support, Program Coordinator, and caseworkers; coordinates internal referrals with POH and LTFC
Cultural humility, trauma-aware approach, steady under pressure, solutions-oriented
Ability to manage deadlines and shifting priorities with composure and attention to detail.
Availability to support urgent travel adjustments outside standard work hours.
Strong interpersonal skills and the ability to problem-solve in time-sensitive situations.
Commitment to supporting immigrant youth and vulnerable communities in alignment with Rising Ground’s mission.

Nice To Haves

Associate’s degree preferred
Bachelor’s in social work, psychology, human services, or related field preferred
Experience in immigrant services, child welfare, case management, school-based services, or community programs is a plus
Bilingual English/Spanish preferred (read, write, speak; professional email/phone etiquette)

Responsibilities

Monitor the UC Portal and PRS App throughout the day for new cases, updates, and action items; accept cases and initiate intake immediately.
Send same-day case assignment emails and acceptance memos (weekdays and weekends) to internal teams and partner contacts.
Maintain the live HS/PRS tracker and other program trackers; issue daily updates; reconcile discrepancies with assigned staff.
Create MyEvolv profiles on the day of acceptance; ensure upload permissions; complete closures in-system and send required closure emails.
Prepare and manage Blue Folders; keep files audit-ready; secure and lock storage daily.
Prioritize aged-out or time-sensitive cases; escalate and fast-track supports.
Coordinate internal referrals and warm handoffs with POH and LTFC; track outcomes and follow-through.
Work closely with Program Support and Travel Coordinator to align coverage, travel, and staff support.
Conduct home visits as needed; step in to support caseworkers to maintain timelines and continuity of care.
Keep cases organized across systems and paper files; follow naming, filing, and closure protocols.
Assist supervisors and the Program Director with assigned duties (meeting prep, minutes, data pulls, training logistics) and other tasks as needed.
Provide after-hours, weekend, and holiday coverage for urgent portal acceptances, assignments, travel coverage, and time-sensitive documentation; participate in on-call rotations as assigned.