Case Aide

County of Lancaster•Lancaster, PA

17h•Hybrid

About The Position

This is an entry-level professional social service work in our County Behavioral Health/Developmental Services Agency. The case aide position is assigned to the Support Coordination Director of the unit and the employee is commonly referred to as a Support Coordinator Assistant (SCA). Employees in this position participate in formal and informal BHDS agency training programs which provide knowledge of the methods, procedures, rules and regulations necessary to perform social service and case management supportive services to individuals with Intellectual Disabilities and/or Autism and their families to assist them in attaining a more inclusive social, economic, emotional, and physical life while maintaining health and safety. The work assigned is limited in scope and difficulty, and is performed under close supervision, but as knowledge and skills are acquired, more latitude in judgment and decision making is permitted. Work also involves the training and application of problem-solving techniques. Work is performed in accordance with established regulations, policies, and procedures, but employees are expected to exercise initiative and judgment in discharging their duties. The SCA provides essential administrative and program support to Lancaster County BHDS Support Coordination and assists Support Coordinators in carrying out service planning and case management responsibilities. The SCA helps ensure individuals receive timely, accurate, and coordinated services by completing tasks that support documentation, scheduling, data entry, and communication with providers, families, and team members.

Requirements

Highschool Diploma or Equivalent.
Knowledge of human development and behavior including individuals, families and groups.
Knowledge of the basic principles of psychology, sociology or other social sciences.
Ability to understand and accept the needs and rights of others and work with individuals with intellectual and developmental disabilities.
Ability to learn, interpret and apply relevant laws, regulations and policies governing agency services.
Ability to learn how to conduct individual and team meetings and use them to identify strengths, goals and abilities to support individuals to have an Everyday Life.
Ability to plan an organize work, prepare adequate records and reports, set priorities and learn to maintain a caseload in an effective and timely manner.
Ability to adequately express ideas orally and in writing.
Must pass pre-employment drug screening test.
Must have acceptable background check that includes FBI Clearance, PA State Police criminal history and ChildLine clearances.
Clearances are required prior to the start of employment and may not be more than one year old at time of employment.
A valid driver’s license and acceptable driving history in accordance with County policy.

Responsibilities

Assisting Support Coordinators with gathering documentation, completing forms, and preparing files for meetings or assessments.
Managing phone calls, scheduling appointments, and organizing team meetings.
Entering and updating individual information in HCSIS.
Monitoring due dates and ensuring required documents are completed in a timely manner
Completing factual, clear, and concise documentation.
Coordinating with providers, families, and community resources to relay information or request updates
Supporting the intake and referral process as needed.
Assisting with quality assurance tasks such as file reviews, audits, and data tracking.
Maintaining accurate records, scanning, uploading, and organizing documents.
Providing general administrative support to the SCO and leadership as assigned.
Receives instruction regarding agency and State policies and procedures and completion of all applicable forms.
Receives instruction in proper documentation techniques and use of the required databases.
Attends and participates in a variety of client meetings and is exposed to a variety of learning experiences, including forms and on-the-job training programs designed to develop professional and technical skills.
Performs a variety of entry-level social services and support coordination duties designed to provide services to children and adults with intellectual disabilities and autism.
Makes referrals to community agencies and resources to meet client needs.
SCA must also complete and participate in mandatory and elective trainings to meet ODP training requirements.
Occasional compensatory or flex time may be requested to meet the needs of individual clients, family members or service providers.
The employee will work in collaboration with the Supervisor of the Unit and the Directors of Support Coordination and Administrative Entity (AE) staff to promote a cooperative work effort within the other Support Coordination Units.
They will promote a cooperative work effort within MH/ID’s various components, e.g. administrative, mental health, as well as with contracted service providers and with the community at large.
Support coordinators will complete other duties as specified by the Supervisor, Directors and AE staff.