Case Aide PRS

Urban Strategies LLC•Houston, TX

5d•Hybrid

About The Position

The Case Aide is assigned to provide support to a program and is responsible for assisting in the day to day tasks to ensure that services are provided in a timely manner. The Case Aide is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours and weekends. The ideal candidate for our program is a self-motivated and dedicated person who is excited and passionate about helping children, staff, and external stakeholders. You are also a personable, energetic, and empathetic person who can manage multiple projects in a prioritized manner to meet our internal Urban Strategies goals.

Requirements

High School Diploma or GED
30 hours of higher education or 1 year experience working in education or social services.
Fluent in English and Spanish (verbal/written).
Effective communication and interpersonal skills to successfully interact with caseworkers, and other stakeholders.
Strong organizational and problem-solving skills to manage multiple tasks and priorities.
Ability to handle sensitive and confidential information with discretion.
Proficiency in Microsoft Office and data entry systems.
A valid driver's license, available to travel for meetings or training.
Ability to provide guidance and support to staff.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Attention to detail and ability to maintain accurate records.
Adapt to unexpected circumstances, think critically and is resourceful.
Ability to work well under pressure and manage multiple tasks simultaneously.
Adapt to frequent changes and bring new ideas and innovations to the workplace.
Foster a harmonious work environment and find mutually beneficial resolutions that promote teamwork.

Responsibilities

Perform secretarial and administrative duties for program staff including answering telephone, filing, drafting, and preparing correspondence/memorandums, and compiling a variety of reports.
Perform general office duties, such as ordering supplies, submitting requisitions, and maintaining records management database systems.
Manage, track, approve and complete appropriate forms for procurement and maintain inventory of items and supplies for the program.
Notify, coordinate and schedule staff for training. Maintain employee training records and due dates and collaborate with the Training Department for compliance.
Coordinate a variety of practices and procedures regarding human resources administration, such as assisting with onboarding, orientation, and timekeeping.
Help maintain the program’s daily calendar and assist with scheduling and securing travel arrangements for staff.
Maintain accurate and current information for billing, travel expenses, data collection, quarterly stats, accounts, and budget.
Research, develop, and implement systems to aid the program’s functionality to become more operationally efficient.
Provide effective support by being actively involved in tracking and implementation of department strategic goals.
Maintain an elevated level of knowledge of all departments’ functions and activities in order to respond to internal and external inquiries and requests for information and departmental support.
Responsible for assisting with cross-departmental communication and helping facilitate information, as needed.
Monitor and maintain compliance with the organization’s policies, funding sources, and licensing, as applicable.
Provide scheduling support, assist in prioritizing, and organizing projects to meet required time frames.
Assist in coordinating various meetings and events in compliance with program needs.
Develop agendas, take notes, and manage action items for meetings.
Develop and improve processes, in collaboration with other departments to eliminate complexity, ensuring workflows are streamlined and easy to understand for all staff.
Manage, develop, and implement an efficient and confidential filing system to include case files, documents, records, and reports.
Other duties as assigned to meet programmatic needs.
Develop and maintain productive relations with local, state, and federal contacts.
Participate in and comply with all meetings, assignments, process improvement, and quality improvement initiatives as assigned by the program director.
Must be available to travel to other cities, and community sites as needed to support necessary program operations and for required training and implementation of new initiatives.