HRIS Lead

MERS Goodwill•Kansas City, MO

3d•$75,000 - $80,000•Onsite

About The Position

MERS/Missouri Goodwill Industries is seeking an energetic, self-motivated, and professional HRIS Lead to join its Training team and support its mission, “Changing Lives Through the Power of Work!” The role supports the day-to-day operation and improvement of the organization’s SAP SuccessFactors and UKG Pro/WFM systems, with a lead role in system enhancements, process changes, system maintenance, and platform upgrades. The position prioritizes improvements and system stability in alignment with agency objectives. This is a hands-on, 100% on-site role rather than an advisory position. The HRIS Lead configures and administers systems while guiding team members, managing support processes, and helping deliver the HRIS roadmap.

Requirements

Hands-on administrator experience with an HRIS/WFM platform such as UKG Pro and/or WFM, SAP SuccessFactors, or a comparable system.
Demonstrated capability in system configuration, security, and access in a production environment.
Experience across multiple platform modules.
Experience with system implementations and enhancements.
Experience working with HRIS vendors and implementation partners.
Ability to communicate with technical and non-technical audiences across all levels of the organization.
Strong documentation and written communication skills, including preparation of system support guides and support ticket documentation.
Collaborative team player with a problem-solving and process-improvement approach.
Commitment to handling sensitive employee data with discretion and confidentiality.
Adherence to ethical standards, company policies, data privacy regulations, and best practices.
Ability to maintain integrity when working with systems and system access controls.
Various background and records checks are required upon employment.

Nice To Haves

Bachelor’s degree in human resources, business administration, information systems, or a related field; a combination of education and relevant work experience will also be considered.

Responsibilities

Lead system enhancements, configuration, process updates, maintenance, and platform upgrades across SuccessFactors and UKG.
Manage the internal employee support ticketing process and ensure timely resolution of staff requests.
Manage third-party vendor ticketing, track issues through resolution, and hold partners accountable to commitments.
Help execute the HRIS roadmap by evaluating requests, weighing impact against effort, and recommending priorities and timing.
Configure and test enhancements and reconfigurations, and maintain system settings, workflows, and business rules.
Create and maintain process documentation, system support guides, and standard operating procedures.
Validate data through audits to protect data integrity, maintain accurate records, and keep the organizational hierarchy current.
Supervise HRIS team member(s), setting standards for ticket handling, documentation, process flows, and turnaround.
Evaluate the impact of system changes on end users and recommend optimizations.
Create and maintain reports and provide summaries.
Maintain a working understanding of process flows across modules.
Ensure compliance with data security, privacy regulations, and organizational policy, safeguarding sensitive employee data.
Perform other duties as assigned.

Benefits

Individual and family medical benefits for full-time employees working 30 or more hours per week.
Individual and family dental and vision benefits beginning the first of the month following hire for employees working 20 or more hours per week.
Voluntary Life and AD&D Insurance beginning the first of the month following hire for employees working 20 or more hours per week.
403(B) retirement plan beginning on the date of hire for employees working 20 or more hours per week.
403(B) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
401(A) retirement plan beginning on the date of hire for employees working 20 or more hours per week.
PTO accrual of up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Career growth opportunities.