HRIS Customer Success - Engagement Solutions Analyst III

Mitsubishi Heavy Industries, Ltd. • Houston, TX

10d • Onsite

About The Position

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a HRIS Customer Success Engagement Solutions Analyst III to join their team. This is an onsite role based out of their Houston Headquarters in the Galleria District. MHIA is part of the MHI Group, which has over 130 years of innovative and integrated solutions demonstrating a commitment to creating a positive social impact around the globe. Their culture embraces diversity and cooperation, promoting a healthy balance of professional and personal development, ensuring that ideas and expertise are valued and respected.

Requirements

• Bachelor’s degree in human resources, Information Systems, Business Administration, or a related field or equivalent combination of education and experience.
• Minimum of six (6) years of progressive experience in HRIS, HR operations, or a related technical support role, including at least two years in a client-facing or systems analyst capacity.
• Experience supporting SAP SuccessFactors or similar HR systems (e.g., Workday, Oracle, ADP, UKG).
• Solid understanding of HRIS data models, configuration, workflows, and reporting.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to design and execute system tests, analyze results, and guide process improvements.
• Ability to manage multiple tasks and projects with limited supervision.
• Proven ability to collaborate across functional teams.
• Ability to translate business requests into technical requirements and vice versa.
• Experience supporting or training end users in a system or service environment.

Nice To Haves

• SuccessFactors experience preferred
• Experience with SAP SuccessFactors Employee Central or Talent Suite modules.
• Familiarity with change management principles and practices.
• Experience working in a global or matrixed organization.
• Familiarity with Japanese business culture a plus.
• PMP or other project management certification is a plus.
• Experience leading system-related training or workshops.

Responsibilities

• Serve as an advanced Tier II support resource, resolving complex and escalated HRIS issues and acting as a trusted guide to clients for system functionality, integration concerns, and configuration questions.
• Foster ongoing relationships with internal and external stakeholders to translate HR business processes into effective system solutions that improve performance, user experience, and efficiency.
• Facilitate clear communication between clients and technical teams, ensuring timely updates on support tickets, project milestones, and system changes.
• Lead or co-lead mid-scale projects and system enhancement initiatives, coordinating between functional teams, technical teams, and vendors.
• Drive requirement gathering, impact assessments, configuration testing, and change management for new features or process changes.
• Collaborate with the Sr. Engagement Solutions Analyst and technical teams to evaluate the impact of SuccessFactors updates, identifying relevant features and facilitating appropriate change planning.
• Conduct advanced audits and root-cause analysis to ensure data integrity, consistency, and compliance across the HRIS platform.
• Analyze and interpret data to uncover trends or systemic issues, recommending and implementing changes to improve HR operations through technology.
• Proactively identify opportunities to improve existing configurations, integrations, and user workflows, working with stakeholders to prioritize and implement enhancements.
• Develop and deliver tailored training to HR partners, power users, and managers on system features, best practices, and new capabilities.
• Create and maintain system documentation, process guides, and training materials aligned with business needs and system updates.
• Support the design and execution of user acceptance testing (UAT) and regression testing for platform upgrades or new features.
• Participate in cross-functional workgroups to define global process standards and system governance models.
• Represent the Customer Success team in cross-departmental meetings and planning sessions involving HR system roadmaps and priorities.

Benefits

• Medical
• Dental
• Vision
• 401K Matching
• Paid vacation
• Sick time
• 15 holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior