HRIS Customer Success - Sr. Engagement Solutions Analyst

Mitsubishi Heavy Industries, Ltd.•Houston, TX

7d•Onsite

About The Position

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Success - Sr. Engagement Solutions Analyst to join their team. This is an onsite role based out of their Houston Headquarters in the Galleria district. MHIA is part of the Mitsubishi Heavy Industries (MHI) Group, which has over 130 years of innovative and integrated solutions demonstrating a commitment to creating a positive social impact globally. Their products and services cater to evolving customer needs across various sectors including commercial aviation, energy, transportation and infrastructure, machinery, defense, and space systems. The company culture embraces diversity and cooperation, promoting a healthy balance of professional and personal development where ideas and expertise are valued and respected.

Requirements

Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field; or equivalent combination of education and experience.
At least eight (8) years of HRIS experience that includes supporting SuccessFactors or similar HRIS, timekeeping, and/or payroll system implementation and/or integration projects.
At a minimum of 3 years in a client facing and/or account management role.
Understanding of human capital analytics and HR reporting/strategies.
Proficient in MS Office products such as Excel, PowerPoint and Word.
Excellent communication and presentation skills.
Superior critical thinking and creative problem-solving skills.
Project Management/Change Management experience.

Nice To Haves

Solid understanding of HRIS systems with experience in SuccessFactors Employee Central or similar HRIS a plus.
PMP certification a plus.
Master’s degree or MBA preferred
Experience in rapidly scaling organizations.
Familiarity with Japanese business culture is a plus.
Experience working in a global, matrixed organization is preferred.
Previous experience in a consultant role managing projects for multiple customers preferred.

Responsibilities

Build and maintain strong stakeholder relationships by translating business needs into effective HR system solutions that enhance user experience and drive operational efficiency
Facilitate clear, ongoing communication with stakeholders to share system updates, gather feedback, and ensure alignment on HR process changes and key initiatives.
Ensure that customer support issues are resolved promptly and satisfactorily by coordinating with various teams, such as technical support, product development, and operations.
Lead project planning, scope definition, and execution support for HR system integrations and change initiatives, ensuring alignment with business goals and timelines.
Identify, assess, and mitigate project risks to ensure milestones are met and overall project success.
Coordinate cross-functional project activities, manage timelines and deliverables, and ensure vendor and stakeholder alignment throughout the initiative or project lifecycle.
Ensure the project meets the required quality standards, and that all deliverables are of high quality.
Monitor project timelines, ensuring that the project stays on schedule, and adjust as needed.
Create and maintain project documentation, including project plans, schedules, and reports.
Analyze HR processes and make recommendations for improvements leveraging HR technology.
Oversee the documentation of requirements, development, implementation, and testing of new or redesigned systems, reports, and procedures for HR to ensure alignment with business processes.
Establishes a strong partnership with cross-functional team members to consolidate data models and drive process decisions.
Design and execute comprehensive audits of HRIS data to identify inconsistencies, inaccuracies, and compliance risks across employee records, organizational structures, and system configurations.
Defines and investigates HRIS issues by analyzing relevant data, establishing facts, and drawing valid conclusions to support sound recommendations and solutions.
Analyze software releases to assess the impact of new features and communicate them accordingly.
Communicate regularly with customers through various channels, such as email, phone calls, and meetings, to ensure they are informed of system and process changes and answer any questions.
Support system upgrades and enhancements, create test case scenarios, perform tests, and document results.
Assess training needs and develop and deliver training to advanced users.
Investigates and helps resolve complex production support issues.
Perform other relevant duties as assigned.