HRC Case Manager

Hyacinth Foundation A New Jersey•Paterson, NJ

33d•Onsite

About The Position

Under the supervision of the Statewide Harm Reduction Manager, this role performs duties relating to HRC specific community case management and referral services. The position involves providing direct client services, conducting community outreach, provider education, and client recruitment for Harm Reduction Services. Responsibilities include offering case management to address obstacles, conducting needs assessments, referring clients to internal staff and community agencies for psychosocial support (housing, transportation, employment), and following up on referrals to ensure needs are met. The role also requires maintaining client records, preparing monthly reports, updating client information in reporting systems, and representing the agency at community events and meetings. Additionally, the position involves attending staff meetings, maintaining working relationships with community providers, and adhering to agency policies and procedures, including client confidentiality. Training and certifications in opioid and harm reduction are also part of the role. The ideal candidate must be flexible to work nights and some weekends as needed, demonstrate a commitment to delivering quality results, and act as a steward of public trust and money.

Requirements

Bachelor’s degree, can be replaced with appropriate experience
1-3 years of experience with Harm Reduction/Social services/community services
Active listening skills
Familiarity with trauma informed care approach
Knowledge of available services and community resources
Excellent oral presentation and writing skills.
Expressed commitment to Hyacinth philosophy

Nice To Haves

Bi-lingual (English and Spanish)
Experience working in Harm Reduction.
Knowledge of supportive services and community resources.
Grant reporting and data collection experience.
Knowledgeable about working with people with active substance use disorders.
Culturally competent and sensitive to the varying socio-cultural factors that contribute to substance use.
Able to work non-traditional hours and days including late nights and weekends in order to reach high risk populations.

Responsibilities

Provide HRC Case Management in designated county.
Conduct Community outreach, provider education and client recruitment of individuals in need of Harm Reduction Services.
Offer case management services to address obstacles while stabilizing at the HRC.
Conduct assessments to determine clients’ needs of supportive services.
Refer clients to HRC staff and/or community agency staff to assist them with psychosocial supports (e.g., housing, transportation, employment).
Follow-up with all referrals and clients to ensure all needs are being met.
Establish, maintain and update client case records using approved agency forms and procedures. Ensure confidentiality of all records.
Prepare monthly reports in accordance with agency policies and procedures.
Maintain and update client information in required reporting system.
Attend and participate in staff meetings and supervisory conferences.
Maintain working relationships with other community providers.
Observe established administrative procedures.
Provide written reports and maintain statistics as required.
Represent the agency at community events, meeting and conferences.
Attend and participate in staff training opportunities.
Adhere to Hyacinth policies and procedures including client confidentiality provisions.
Attend required opioid and harm reduction meetings.
Assist in preparation of written and electronic reports, maintaining records and statistics of program data as required.
Assist with group activities, outreach events and other program informal and formal social events.