HR Transaction Specialist

Aston Carter•Baltimore, MD

5d•$29 - $29•Hybrid

About The Position

This role is integral to the central HR Shared Services (HRSS) department and is tasked with supporting a range of workforce administration processes, such as transfers, salary changes, promotions, and terminations. The position ensures timely, accurate, and responsive services to assist employees and managers in processing transactions, updating employee records, auditing data, and handling HR forms and related processes. The HR Transaction Specialist also acts as a subject matter expert for Internal Service Requests, Employment Actions, and SAP's PA/OM functions, among others.

Requirements

Human resources administration and support
Customer service excellence
HR systems proficiency, including ERP systems like SAP or Workday
Data entry and administrative skills
Ability to maintain confidentiality and compliance
High School Diploma or equivalent
Two years of experience in a call center or HR environment

Nice To Haves

Associates degree in HR, Business or Information Systems preferred
ERP experience, preferably with SAP or Workday
Knowledge of HR laws and regulations
Familiarity with HR Policy and procedures

Responsibilities

Provide timely, accurate and responsive services to employees and managers on critical Shared Services transactions to ensure data and processing accuracy.
Process a high volume of transactions using standard operating procedures and guidelines for various HR transactions, including hiring and personnel changes.
Maintain regular payroll system input by processing relevant employee lifecycle transactions, such as personal data, terminations, benefits data, and compensation details.
Perform data entry quality control procedures ensuring accurate and timely processing of all HR job transactions according to policies and compliance requirements.
Execute HR operational processes including HR transactions, employee records, HR forms, and general HR policy information.
Ensure timely and accurate resolution of inquiries and concerns, providing exceptional customer service across all areas.
Conduct real-time audits of HR transactions to ensure conformance and accuracy with established procedures.
Resolve cases and processing work with a high level of customer focus.
Review and resolve audits of HR and Benefit data, collaborating with HR contacts to resolve data integrity issues.
Maintain confidentiality of all data in compliance with state and federal laws.
Maintain HR records to ensure compliance with recordkeeping regulations.
Escalate unique situations or challenges to supervisors or other team members for further assistance.
Perform other duties as assigned.