Customer Transaction Specialist

Ephrata National Bank•Ephrata, PA

1d•$19 - $25•Onsite

About The Position

The Customer Transaction Specialist plays a key role within the Retail Banking team, serving as the first point of contact for customers in the branch. This position is responsible for providing efficient, accurate, and friendly service during every interaction, ensuring that all financial transactions are processed with the highest level of care and professionalism. The ideal candidate will be skilled in balancing routine transactions with problem-solving, capable of supporting a wide range of account-related needs, and committed to delivering best-in-class customer experience.

Requirements

High school degree or GED required.
Excellent listening, verbal, and written communication skills.
Must have a professional appearance and manner.
Expected to participate and successfully complete appropriate educational classes as required.

Nice To Haves

2-4 years of relevant experience preferred (will consider experience within various industries that offer a transferable skill set)

Responsibilities

Process a variety of branch transactions accurately and efficiently, including cash and check deposits, loan and credit card payments, internal and external funds transfers, processing of negotiable instruments (checks, drafts), and issuance of official checks and money orders.
Follow all policies, procedures, and applicable regulations to ensure compliance and mitigate risk.
Assist customers with opening new consumer deposit accounts, including checking, savings, CDs, and money market accounts.
Guide customers through account features, disclosures, and documentation.
Ensure all account opening activities are completed accurately, securely, and in compliance with regulatory requirements (e.g., CIP, BSA/AML).
Provide prompt, courteous, and knowledgeable support for a wide range of customer banking needs, including debit card issuance, activation, replacements, and dispute assistance; stop payment requests and check reorders; navigation and troubleshooting for online and mobile banking platforms; setting up travel notifications and fraud alerts; general account maintenance, such as address changes or name updates; and investigate and resolve basic account discrepancies and service issues.
Create a welcoming environment by proactively engaging with customers and building rapport.
Actively listen to understand customer goals and identify appropriate banking solutions.
Educate customers on ENB’s digital tools and self-service channels to enhance convenience and financial confidence.
Recognize opportunities to improve a customer’s financial wellness.
Refer customers to ENB business partners as appropriate, including Consumer Lending, Mortgage Banking, Small Business Banking, Investment and Wealth Management, Merchant Services, Commercial Lending, Agriculture Lending, and Cash Management.
Maintain precise and error-free transaction processing and recordkeeping.
Balance cash drawer daily, ensuring accuracy and security of negotiable items.
Adhere to internal controls, operational procedures, and all regulatory compliance standards.
Assist in branch operational duties as needed, including audits, reporting, and branch security protocols.