Service Transaction Specialist

TEN Credit Union•Nashville, TN

1d•Onsite

About The Position

We are seeking an experienced and member‑oriented Service Transaction Specialist to join our Operations team. As an STS, you will greet members and guide them through video banking technology and resolve inquiries. This high contact role requires exceptional communication and a passion for helping others. You will build relationships by cross-selling products that fit our members' financial needs.

Requirements

Strong knowledge of credit union or financial institution products and services
High level of accuracy in cash handling and transaction processing
Excellent verbal and written communication skills in English (bilingual skills a plus)
Professional and member‑focused demeanor, both in person and by phone
Ability to learn and follow federal regulations and institutional policies
Proficiency with basic computer systems and office technology
Reliable attendance and punctuality
Ability to work in a non‑smoking environment
High school diploma or equivalent required
Minimum of one year of experience in hospitality, retail, financial services
Ability to lift up to 25 pounds.
Ability to sit and stand for extended periods.
Ability to use a computer for long periods of time.
Must pass a drug screen and background check

Nice To Haves

Previous experience in a financial institution strongly preferred

Responsibilities

Welcome members warmly with a smile
Demonstrate and assist members with video banking technology
Execute deposits, withdrawals, check cashing and loan payments as needed
Identify member needs to cross-sell products and services
Monitor lobby lines to ensure fast and efficient service
Ensure all marketing and promotional materials are maintained and displayed in high-traffic areas
Follow all Bank Secrecy Act (BSA) regulations and training
Resolve member complaints or escalate complex issues promptly
Assist other credit union departments as needed