HR - Training and Development Coordinator

Lucky Eagle Casino•Rochester, WA

4d•Onsite

About The Position

The Training and Development Coordinator will act as a bridge between knowledge and professional development. The core responsibility of this position is to design, implement, and oversee training programs that enhance team members' skills, boost morale, and improve overall work efficiency. This role ensures that team members receive the necessary training and development needed to function effectively in their current position or to grow into future roles. The coordinator continuously works on training manuals, researches beneficial training programs, and reviews team member performance data (team member evaluations) to identify and track the progress of future casino leaders. They will possess an innovative mindset to identify skill deficiencies and develop training programs to aid improvement. Excellent verbal communication is required to interact with department heads, HR professionals, and casino/tribal leadership. Excellent written communication is also necessary to create comprehensive training documents for managers.

Requirements

An AA degree with a special interest in Organization Development or Business Administration. A minimum of 5 years of experience in the Human Resources field will be considered in leu of education.
At least three (3) years of experience in Human Resources or Organization Development, with a concentration on training, staff development, and/or general team member relations.
Must be proficient in: Microsoft Office products, HRIS systems and have strong analytical and communication skills, extensive knowledge of applicable tribal, state and federal regulations.
Must be well organized and proactive in developing effective training programs with working knowledge of or the desire to pursue in depth knowledge of Tribal employment law and its application to the scope of his/her area of responsibility.
Requires proficiency in assessing training needs, development and facilitation of effective training with diverse audiences.
Exceptional mathematical and analytical skills required, and functional computer skills with Windows platforms and Human Resource Information Systems (HRIS).
Ability to evaluate training programs, including methods and materials; and choose those that best fit the needs of the organization.
Requires proficiency with business English and etiquette, including grammar, spelling, punctuation, vocabulary, and the ability to write business correspondence, prepare/present reports and meet deadlines.
Must be an innovative, creative self-starter with the ability to multi-task, adapt to change easily and work individually or as part of a team.
Must be a minimum of 21 years old, can obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen; and have and maintain a driving record that at least meets the minimum requirements established by Lucky Eagle Casino & Hotel vehicle insurance provider.

Nice To Haves

A THRP is preferred.

Responsibilities

Assess training needs utilizing data-driven metrics, consultations, interviews and/or surveys with Leadership team and/or team members.
Confer and collaborate with Executive Team, Department Leadership, Tribal Member Development and subject matter experts in the assessment of Casino & Hotel team member training needs and the effectiveness of the training approach (i.e. individual, group, lecture, interactive, webinar, demonstrations, conferences, meetings and/or workshops, etc.), content and previous training sessions.
Prepare, maintain and distribute training schedules, calendars, manuals, course material and online learning modules to Lucky Eagle Casino & Hotel leadership team including tracking of food handlers permits, MAST cards, forklift training, etc.
Provides training counseling for team members, which may include the recommendation of off-site training.
Utilizes the latest educational techniques and tools to maximize attendance and interest.
Working in collaboration with department leaders and management to continually refine training strategies and methodologies based on feedback and outcomes.
Conducting and supervising training sessions covering a range of topics, from hard skills to soft skills, ensuring diverse learning styles are accommodated.
Aid in the mentoring and applicable education of all Casino & Hotel team members.
Developing and organizing training manuals, educational materials, and other resources needed to facilitate programs effectively.
Gather and evaluate information from team members and management on previous training to identify weaknesses and areas that need additional training.
Perform administrative tasks such as monitoring costs, securing training facilities, scheduling classes, setting up systems & equipment, preparing & supplying applicable training materials for training sessions and coordinating & managing class attendance.
Select, assign and coordinate with training session presenters & guests, and assists as required.
Ability to hand multiple assignments and assess and analyze data.
Continually pursues new & inventive training methods, monitors & evaluates training programs & content to ensure they are current, relevant and effective.
Prepares and provides monthly, quarterly and annual statistical reports as requested.
Participates in the training budget process and ensures adherence to the same.
Exemplifies the Casinos’ Mission Statement and Core Values.
Exceptional organizational skills, leadership and interpersonal skills.
Excellent time management skills, public speaking skills, problem solving skills and both verbal and written communication skills.
Performs other duties as assigned.