HR Technician I

City of Colorado Springs • Colorado Springs, CO

20h • Onsite

About The Position

HR Technician I Join the City of Colorado Springs’ HR Solutions Center, our Tier 1 customer support hub for all HR-related questions and services. This entry-level role is a great opportunity to build a foundation in human resources while delivering high-quality service to City employees. This position is ideal for someone who thrives in a fast-paced, high-volume environment, enjoys helping others, and takes pride in accuracy and efficiency. This role focuses heavily on transactional HR support and customer service and is best suited for candidates who enjoy hands-on, detail-oriented work. Work Schedule: Monday - Friday (in office presence required) Work Location: City Administration Building, 30 S Nevada Ave, Colorado Springs, CO 80903 We encourage interested applicants to apply early, as applications will be reviewed as they are received. The position may close without prior notice once filled. This position is subject to budget required furloughs implemented in the 2026 calendar year. As an HR Technician I, you'll support day-to-day operations and serve as a first point of contact for employees across the organization:

Requirements

• High school diploma or GED
• One year of full-time, professional experience in human resources, administrative or a customer service role
• Effectively balances multiple priorities and deadlines
• Communicates clearly and professionally with a wide range of employees
• Quickly learns new systems, processes, and HR concepts
• Contributes to a positive, team-oriented work environment
• Maintains a high level of accuracy in a fast-paced environment

Nice To Haves

• Experience using NeoGov, PeopleSoft, and/or E-Verify
• Experience working in a government setting or high volume customer service role
• Proficiency using Microsoft Office

Responsibilities

• Provide high-volume customer support by responding to phone, email, and walk-in HR inquiries
• Answer and direct customer phone calls and walk-ins who need assistance with injury claims or to file a claim for damage caused by the city
• Process personnel actions including hires, changes, benefit enrollment/modifications, and separations
• Perform accurate, high-volume data entry (e.g., job records, benefits, E-Verify)
• Explain HR policies, processes, and benefits to employees while ensuring compliance
• Run and review routine reports and queries to support HR operations
• Manage administrative tasks such as document intake and ID badge issuance and clearances
• Support team operations and perform other duties as assigned

Benefits

• additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED