HR Tech Analyst
About The Position
The HR Technology Analyst serves as the first point of escalation for HR technology and delivers customer service support to the organization. This role will serve as a technical resource supporting Taco Bell's HR technology systems used to collect and maintain employee information, including the Content Management System (CMS) and Learning Management System (LMS). The position responds to employee inquiries and leadership requests, identifies issues and triages to the appropriate teams, and supports cross-functional projects within HR. In partnership with the Director of Learning & Development, Taco Bell technology leadership, and Yum! Brands' technology teams, the role supports the implementation and communication of system changes to promote efficient use of HR Technology. The role also creates standard and ad hoc reports, dashboards, and provides data summaries for use in planning projects and decision-making.
Requirements
- Bachelor’s in HR, IT, or related field with 2+ years of experience (or Master’s)
- At least 2 years of working experience
- Strong technical, analytical, and problem-solving skills
- Ability to simplify complex concepts and communicate clearly (written & verbal)
- Collaborative, customer-focused, and strong interpersonal skills
- Self-starter with discretion, confidentiality, and ability to work independently
Nice To Haves
- Experience with HR technologies (LMS, LCMS, HCM, ATS) preferred
- Knowledge of SCORM, Tin Can API, and/or xAPI preferred
Responsibilities
- Administer and support day to day LMS, CMS, and HR tech platforms for global Taco Bell operations
- Partner with HR Technology to implement new processes and best practices
- Train cross-functional partners on LMS, CMS, and ATS standards
- Build reports and dashboards using BI tools to track trends and HR KPIs
- Provide technical support to leaders and franchisees on HR systems
- Ensure data integrity, security, and compliance across HR platforms
- Recommend improvements, drive adoption, and support system enhancements
- Create and maintain process documentation and reference materials
- Troubleshoot system issues, escalating complex or cross-functional challenges as needed
- Support testing, integrations, and vendor coordination to ensure successful implementations
Benefits
- Hybrid work schedule (onsite expectation Tues, Wed, Thurs) and year-round flex day Friday
- Onsite childcare through Bright Horizons
- Onsite dining center and game room (yes, there is a Taco Bell inside the building)
- Onsite dry cleaning, laundry services, and carwash
- Onsite gym with fitness classes and personal trainer sessions
- Up to 4 weeks of vacation per year plus holidays and time off for volunteering
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
- Comprehensive medical & dental including prescription drug benefits and 100% preventive care
- Discounts, free food, swag
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
