HR Systems Specialist

Cetera • Dallas, TX

4d • $66,000 - $91,000

About The Position

The HR Systems Specialist supports and maintains Oracle Fusion Cloud HCM applications with a primary focus on production support, incident management, and continuous process and system improvement through HR Help Desk. This role serves as a primary liaison between HR, Payroll, Benefits, IT, business stakeholders, vendors, and Oracle Support to ensure production issues are resolved efficiently while maintaining system stability, service levels, and a positive user experience.

Requirements

• Bachelor’s degree or equivalent related experience in Information Systems, Computer Science, Human Resources, Business Administration, or a related field preferred.
• Five or more years of experience supporting Oracle Fusion Cloud HCM applications.
• Hands-on production support experience with HR Help Desk, Payroll, Time and Labor, Absence Management, Benefits, Core HR, and related HCM processes.
• Experience managing production incidents, ticket triage, root cause analysis, change management, testing, and Oracle quarterly release validation.
• Strong working knowledge of Oracle Cloud HCM security, approvals, reporting, integrations, scheduled processes, and configuration dependencies.
• Excellent analytical, problem-solving, communication, and stakeholder management skills with the ability to manage multiple priorities independently.

Nice To Haves

• Experience with OTBI, BI Publisher, HCM Extracts, HDL, REST APIs, Redwood, and Fusion Data Intelligence preferred.

Responsibilities

• Manage, triage, prioritize, and resolve Oracle Cloud HCM production incidents and enhancement requests using Oracle HR Helpdesk, ServiceNow, Jira, or similar ticketing systems.
• Perform root cause analysis, troubleshoot application issues, identify system impacts, and coordinate resolutions with business users, IT teams, Oracle Support, and third-party vendors.
• Support Oracle Cloud HCM modules including Payroll, Time and Labor, Absence Management, Benefits, Core HR, Recruiting, HR Help Desk, Compensation, Performance, Goals, Journeys, and Position Management.
• Analyze business requirements and recommend scalable solutions that align with business processes, internal controls, and Oracle best practices.
• Support security, approval workflows, organizational structures, employee self-service transactions, page configurations, scheduled processes, integrations, and related system administration activities.
• Develop and support OTBI, BI Publisher, HCM Extracts, and FDI reports as needed for operational, compliance, and business reporting.
• Coordinate system testing, regression testing, user acceptance testing, quarterly Oracle release validation, and production deployments.
• Communicate issue statuses, risks, priorities, resolution plans, and business impacts to stakeholders while supporting SLA commitments.
• Create and maintain support documentation, knowledge articles, troubleshooting guides, business process notes, and standard operating procedures.
• Identify recurring production issues and recommend process improvements, automation opportunities, and system optimizations to improve user experience and operational efficiency.

Benefits

• Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and fostering.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
• Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
• Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree