HR Systems & Learning Specialist

UNITED COMMUNITY CENTER•Milwaukee, WI

4d•Onsite

About The Position

The HR Systems & Learning Specialist supports accurate HR information, consistent processes, and staff learning across United Community Center (UCC). The position maintains employee data in Paycom, processes approved personnel changes, reviews data quality, and develops practical procedures and resources for employees and supervisors. Working with the Human Resources Director and program leaders, the Specialist coordinates training and staff development activities, supports employee surveys, and prepares reports that help HR identify needs and track progress. The role exercises judgment in resolving data and process issues and refers matters requiring approval to the appropriate leader. The Specialist maintains and audits employee records, processes approved personnel updates, coordinates with HR, supervisors, and Payroll to resolve discrepancies, and prepares recurring and requested HR reports. The role also supports Paycom users, testing and implementation of approved system changes, and documentation of updates and instructions. The position coordinates training and staff development, including identifying training needs, managing the development calendar and logistics, tracking completion and renewal dates, creating learning materials, facilitating instruction on assigned HR systems and processes, and evaluating feedback. It also coordinates employee surveys and summarizes results and approved follow-up actions. The Specialist documents and maintains HR procedures, process maps, forms, checklists, and employee and supervisor resources; reviews workflows and recommends improvements; supports approved handbook and procedure updates; and follows confidentiality and recordkeeping requirements. The role collaborates with HR team members and program leaders and performs other duties as assigned by the supervisor.

Requirements

Associate degree in Business Administration, Human Resources, or a related field required.
At least three years of relevant HR experience, including HR systems, employee records, or personnel transactions.
Experience coordinating staff training and documenting or improving processes.
Bilingual in English and Spanish, spoken and written, required.
Strong attention to detail, data validation, analytical thinking, and problem-solving skills.
Ability to explain systems and procedures clearly and create practical training materials and SOPs.
Excellent written, verbal, and interpersonal communication skills in English and Spanish.
Proficiency in Microsoft Office, including Excel for data review, reporting, and reconciliation.
Ability to manage multiple priorities, meet deadlines, follow through on outstanding items, and work independently and collaboratively.
Sound judgment, discretion, and a strong commitment to employee confidentiality and service.
A valid driver’s license and access to a vehicle are required for travel between locations.

Nice To Haves

Bachelor’s degree in a related field preferred.
Experience with Paycom preferred.

Responsibilities

Maintain accurate and current employee information in Paycom, including position, department, supervisor, employment status, and other assigned HR records.
Process approved Personnel Action Forms, promotions, transfers, compensation changes, and other personnel updates; verify approvals, effective dates, and supporting documentation before entry.
Coordinate with HR, supervisors, and Payroll to resolve discrepancies and communicate changes affecting employee records or payroll processing.
Audit employee files and Paycom records for accuracy, completeness, and consistency, and follow up on discrepancies.
Complete the final audit of each new hire file after assigned team members have completed their steps; verify required documents and approved employment information against Paycom, coordinate corrections, and sign and date the audit checklist when outstanding items are resolved.
Prepare and validate recurring and requested HR reports and summarize trends, discrepancies, and follow-up needs for the Human Resources Director.
Help employees and supervisors use assigned Paycom functions, troubleshoot routine issues, and coordinate additional support when needed.
Support testing and implementation of approved HR system changes and workflows; document updates and communicate instructions to affected users.
Partner with the Human Resources Director and supervisors to identify training needs using employee feedback, survey results, recurring process issues, and organizational priorities.
Coordinate the staff development calendar, training registrations, facilitators, materials, logistics, and employee communications.
Track assigned and required training, attendance, completion records, and renewal dates; follow up on outstanding requirements.
Develop and update training guides, job aids, and presentations; facilitate instruction on assigned HR systems and processes and support other learning activities as appropriate.
Collect training feedback, assess understanding or application when appropriate, and recommend improvements to future learning activities.
Coordinate employee surveys, including approved questions, system setup, testing, distribution, reminders, and response tracking.
Prepare summaries of survey results and key themes for HR review, following approved privacy settings and confidentiality commitments.
Maintain records of approved survey follow-up actions, responsible parties, and timelines, and provide progress updates to the Human Resources Director.
Document and maintain HR standard operating procedures, process maps, forms, checklists, and employee and supervisor resources.
Review workflows for recurring errors, delays, and inconsistent practices; recommend improvements and implement changes approved by the Human Resources Director.
Maintain current HR resources and support approved handbook and procedure updates.
File and archive documents related to assigned work and assist with departmental filing and archiving as needed, following established recordkeeping procedures.
Protect confidential employee information, follow established access and recordkeeping procedures, and report data or process concerns promptly.
Collaborate with HR team members and program leaders; perform other duties and responsibilities as assigned by the supervisor.