HR Systems Coordinator (TEMP)

Five Below•Harrisburg, PA

About The Position

The HR Systems Temp Coordinator provides day-to-day support for the organization’s HR systems, primarily Workday and Time & Attendance systems. This role focuses on managing a high volume of HR systems tickets, employee and manager inquiries, and routine system requests. The ideal candidate is organized, customer-focused, detail-oriented, and comfortable working in a fast-paced, high-volume environment. Workday experience is preferred, along with experience supporting timekeeping, attendance, or workforce management systems.

Requirements

1+ year of experience in HR, HRIS, Payroll, Time & Attendance, Workforce Management, customer support, or a related role.
Experience working in a high-volume ticketing, shared services, or support environment.
Strong customer service, communication, organizational, and problem-solving skills.
Strong attention to detail and ability to manage multiple priorities.
Ability to research and troubleshoot issues and appropriately escalate more complex matters.
Proficiency with Microsoft Office, particularly Outlook and Excel.

Nice To Haves

Experience with Workday or another HRIS.
Experience with Time & Attendance, Workforce Management, or timekeeping systems.
Experience supporting HR, Payroll, employee data, or related processes.
Experience working with ticketing or HR service delivery systems.

Responsibilities

Manage and resolve escalated HR systems tickets, shared Workday inbox requests, and crew member/manager inquiries.
Research and troubleshoot issues related to Workday and Time and Attendance (Legion).
Complete routine system transactions and data updates accurately and in a timely manner.
Monitor assigned requests, prioritize workload, document resolutions, and follow up as needed.
Partner with HR, Payroll, IT, and other teams to resolve more complex system-related issues.
Escalate complex or sensitive issues to senior HR Systems team members as appropriate.
Perform basic data validation, audits, and quality checks to ensure data accuracy.
Assist with system testing and maintain basic process documentation and job aids.
Identify recurring issues and communicate trends or opportunities for improvement to the HR Systems team.
Maintain confidentiality when handling employee information.
Perform other duties as assigned.