HR Systems Administrator

Keolis Canada•Boston, MA

10d•$120,000 - $130,000•Onsite

About The Position

The HR Systems Administrator will be responsible for supporting and administering HRIS systems, with a focus on data accuracy, user assistance, and continuous system improvement. This role involves analyzing business operations and computer systems to identify opportunities for efficiency improvements through software applications. The administrator will also be involved in system upgrades, implementations, and maintaining the HRIS roadmap. Key accountabilities include ensuring data integrity, security, and compliance with regulations, as well as partnering with stakeholders to generate reports and provide insights for HR decision-making. The role also requires liaising with vendors, IT, and HR/Payroll departments to stay updated on software advancements and industry trends. Additionally, the administrator will maintain and update the UKG system, manage user accounts and permissions, configure and troubleshoot the system, and develop standards for system access and security. The position involves diagnosing and resolving technical issues, transforming and importing batch data, and maintaining high availability of HRIS platforms. The role also includes developing knowledge base resources for support teams and coordinating disaster recovery exercises with the vendor. Training responsibilities involve staying current with emerging technologies, evaluating and creating training materials, and developing user documentation. Collaboration with IT and CISO is crucial for business continuity, disaster recovery, and security control implementation. Regular engagement with IT and executive leadership is expected to assess technology needs and recommend HRIS solutions.

Requirements

Strong analytical and technical, as well as experience with data management and reporting tools.
Skilled in building relationships and communicating effectively across all levels
Strong track record of collaborating across teams, delivering technical support, and training staff.
Knowledge of HRIS systems, processes, administration, and release management.
Strong proficiency with Microsoft Office Suite - Word, Excel, Access, PowerPoint, and Outlook.
Advanced proficiency in database management and security, as well as running SQL queries (to include but not limited to query optimization, backup/restore, and disaster recovery).
Ability to stay ahead of HRIS and payroll technology evolution
Organized and detail-oriented, skilled in managing diverse assignments and priorities in parallel
Design and execution of system test plans including front-end and back-end unit and integration tests
Able to express data through visualizations to tell a story
Must be a results-oriented problem solver, capable of recommending and implementing solutions
3–4+ years of hands-on experience supporting and administering Pro and UKG Work Force Management (WFM)
Demonstrated broad and strong background in UKG and related UKG modules (Pro, UTA and WFM strongly preferred).
Knowledge of ServiceNow to respond to stakeholder communications
Experience in overseeing HRIS operations with a focus on data accuracy, user assistance, and continuous system improvement
Understanding of HR processes, data privacy regulations, and security protocols
Experience in performing diagnostic tests and audits, as well as documenting processes.
Ability to provide expert advice and guidance on HRIS strategy, implementation, and optimization.
Bachelor’s degree in Information Technology, Human Resources Management, Business Administration, or related field
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position

Nice To Haves

Certified Associate in Project Management (CAPM)
Certified UKG Implementation Credential

Responsibilities

Document, track, and monitor problems and ensure a timely resolution via ServiceNow ticketing system
Analyzing the business’s operations and computer systems to determine which software applications can improve efficiency.
Providing recommendations on upgrading existing systems or installing new ones.
Ensuring data accuracy, integrity, and compliance with regulations. This includes data entry, maintenance, audits, backup/restore and disaster recovery.
Conduct research on product updates, services, protocols, and standards in support of UKG.
Ensuring data security, privacy, and compliance with relevant laws and regulations.
Partner with internal stakeholders to generate reports, analyzing data to identify trends, and providing insights to support HR decision-making.
Liaising with vendors, IT and HR/Payroll departments keeping abreast with software upgrades and functional improvements of current software portfolio and industry trends
Researching software applications that will help the company succeed
Identifying opportunities to improve HRIS processes and systems and participating in system upgrades and implementations.
Contributing to the creation and maintaining of HRIS Roadmap and modernization plan
Assisting in the development and maintenance of HRIS network hardware and software.
Reporting to stakeholders, management, and end-users on the progress of operational problems
Organizing meetings with stakeholders to discuss the functional aspects of their applications.
Demonstrating sound project management principles and leveraging best practice techniques.
Maintaining and updating the UKG system, including user accounts, profiles, and security access and administration.
Administer and maintain end user accounts, permissions, and access rights (furnish the required reports to assist with internal control, external auditors and cybersecurity reviews).
Configuring, customizing, and troubleshooting UKG, including routine upgrades, updates and integrations with other systems, while identifying opportunities for system optimizations.
Develop and enforce standards and policies for system access, user permissions, and security controls to safeguard HRIS data integrity.
Oversee and monitor new software applications and hardware (time clocks) deployments to ensure seamless integration and prevent interoperability issues.
Diagnose, troubleshoot, and resolve technical issues related to HRIS software and deployed field devices to minimize system downtime.
Analyze, transform, and import batch data into the HRIS system accurately and efficiently based on business requests.
Using software applications in a way that is consistent with established protocols and can be easily used by others.
Maintain high availability and uptime of HRIS platforms and all associated integrations/interfaces to support uninterrupted HR operations.
Develop and maintain comprehensive knowledge base resources for Tier 1 and Tier 2 support teams, enhancing their ability to resolve user issues efficiently.
Coordinate with HRIS Vendor to perform disaster recovery exercises on the annual basis in coordination with KNA CISO’s department.
Remain current regarding emerging technologies and security issues. Evaluate or create training materials to improve employee awareness and knowledge of these systems so they can use these computer systems more effectively.
Develop, update, and maintain comprehensive user documentation and reference materials to support HRIS users in effective system utilization.
Create and maintain Training Plans and Training Material for area of responsibility in conjunction with other departments
Support with the training of new employees on how to use HRIS applications.
Collaborate with the internal IT team to support the development, maintenance, and annual testing of the Business Continuity of Operations (COOP) and Disaster Recovery (DR) plans, ensuring HRIS system resilience.
Partner closely with the Chief Information Security Officer (CISO) to implement, maintain, and regularly review security controls aligned with industry best practices and compliance requirements for HRIS data protection.
Engage regularly with IT leadership, executive leadership, and vendors to assess technology needs, recommend HRIS-related solutions, and foster strong collaborative partnerships to support organizational goals.
Other duties as assigned.