HR Systems Administrator

Keolis America•Boston, MA

9d•Onsite

About The Position

The HR Systems Administrator will be responsible for the design, implementation, and maintenance of HRIS systems, ensuring data accuracy, security, and compliance. This role involves collaborating with various departments, managing HRIS operations, and providing technical support and training to staff. The administrator will also play a key role in HRIS strategy, upgrades, and continuous system improvement, contributing to the overall HRIS roadmap and modernization plan.

Requirements

3–4+ years of hands-on experience supporting and administering Pro and UKG Work Force Management (WFM)
Demonstrated broad and strong background in UKG and related UKG modules (Pro, UTA and WFM strongly preferred).
Knowledge of ServiceNow to respond to stakeholder communications
Experience in overseeing HRIS operations with a focus on data accuracy, user assistance, and continuous system improvement
Understanding of HR processes, data privacy regulations, and security protocols
Experience in performing diagnostic tests and audits, as well as documenting processes.
Ability to provide expert advice and guidance on HRIS strategy, implementation, and optimization.
Strong analytical and technical skills
Experience with data management and reporting tools
Skilled in building relationships and communicating effectively across all levels
Strong track record of collaborating across teams, delivering technical support, and training staff.
Proven project management and process-focused capabilities
Knowledge of HRIS systems, processes, administration, and release management.
Strong proficiency with Microsoft Office Suite - Word, Excel, Access, PowerPoint, and Outlook.
Advanced proficiency in database management and security, as well as running SQL queries (to include but not limited to query optimization, backup/restore, and disaster recovery).
Ability to stay ahead of HRIS and payroll technology evolution
Organized and detail-oriented, skilled in managing diverse assignments and priorities in parallel
Design and execution of system test plans including front-end and back-end unit and integration tests
Able to express data through visualizations to tell a story
Must be a results-oriented problem solver, capable of recommending and implementing solutions
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

Certified Associate in Project Management (CAPM)
Certified UKG Implementation Credential

Responsibilities

Document, track, and monitor problems and ensure a timely resolution via ServiceNow ticketing system.
Analyze business operations and computer systems to determine which software applications can improve efficiency.
Provide recommendations on upgrading existing systems or installing new ones.
Ensure data accuracy, integrity, and compliance with regulations, including data entry, maintenance, audits, backup/restore, and disaster recovery.
Conduct research on product updates, services, protocols, and standards in support of UKG.
Ensure data security, privacy, and compliance with relevant laws and regulations.
Partner with internal stakeholders to generate reports, analyze data to identify trends, and provide insights to support HR decision-making.
Liaise with vendors, IT, and HR/Payroll departments, keeping abreast of software upgrades and functional improvements of current software portfolio and industry trends.
Research software applications that will help the company succeed.
Identify opportunities to improve HRIS processes and systems and participate in system upgrades and implementations.
Contribute to the creation and maintenance of the HRIS Roadmap and modernization plan.
Assist in the development and maintenance of HRIS network hardware and software.
Report to stakeholders, management, and end-users on the progress of operational problems.
Organize meetings with stakeholders to discuss the functional aspects of their applications.
Demonstrate sound project management principles and leverage best practice techniques.
Maintain and update the UKG system, including user accounts, profiles, and security access and administration.
Administer and maintain end-user accounts, permissions, and access rights.
Configure, customize, and troubleshoot UKG, including routine upgrades, updates, and integrations with other systems, while identifying opportunities for system optimizations.
Develop and enforce standards and policies for system access, user permissions, and security controls to safeguard HRIS data integrity.
Oversee and monitor new software applications and hardware (time clocks) deployments to ensure seamless integration and prevent interoperability issues.
Diagnose, troubleshoot, and resolve technical issues related to HRIS software and deployed field devices to minimize system downtime.
Analyze, transform, and import batch data into the HRIS system accurately and efficiently based on business requests.
Use software applications in a way that is consistent with established protocols and can be easily used by others.
Maintain high availability and uptime of HRIS platforms and all associated integrations/interfaces to support uninterrupted HR operations.
Develop and maintain comprehensive knowledge base resources for Tier 1 and Tier 2 support teams, enhancing their ability to resolve user issues efficiently.
Coordinate with HRIS Vendor to perform disaster recovery exercises on an annual basis in coordination with KNA CISO’s department.
Remain current regarding emerging technologies and security issues.
Evaluate or create training materials to improve employee awareness and knowledge of these systems so they can use these computer systems more effectively.
Develop, update, and maintain comprehensive user documentation and reference materials to support HRIS users in effective system utilization.
Create and maintain Training Plans and Training Material for areas of responsibility in conjunction with other departments.
Support with the training of new employees on how to use HRIS applications.
Collaborate with the internal IT team to support the development, maintenance, and annual testing of the Business Continuity of Operations (COOP) and Disaster Recovery (DR) plans, ensuring HRIS system resilience.
Partner closely with the Chief Information Security Officer (CISO) to implement, maintain, and regularly review security controls aligned with industry best practices and compliance requirements for HRIS data protection.
Engage regularly with IT leadership, executive leadership, and vendors to assess technology needs, recommend HRIS-related solutions, and foster strong collaborative partnerships to support organizational goals.
Other duties as assigned.