HR Specialist
About The Position
At New Horizons, our People & Culture team is not a back-office function — we are here to support the people doing the work that matters most. We are growing, evolving, and building systems that make life easier for employees, leaders, and clients alike. We’re looking for an Employee Specialist who enjoys helping people, solving problems, and keeping things moving. This role is the first point of contact for many employee questions and supports Tier 1 issues across: People & Culture (HR), Talent Acquisition (recruiting/onboarding), and Payroll. If you like variety, fast-paced work, teamwork, and helping employees feel supported, this could be a great fit.
Requirements
- Approachable, organized, dependable, and willing to learn
- Friendly and professional communication
- Ability to stay calm and organized in a fast-moving environment
- Strong follow-through and attention to detail
- Comfort handling confidential information
- Problem-solving mindset
- Ability to balance empathy with accountability
Nice To Haves
- Experience in customer service, HR, recruiting, payroll, office administration, or employee support
- Experience handling high-volume communication and multitasking
- Comfort using computer systems and learning new software
- Experience in healthcare, caregiving, staffing, or multi-site operations is a plus
Responsibilities
- Answer day-to-day employee questions by phone, e-mail, and messaging
- Help employees navigate onboarding, policies, payroll questions, benefits direction, and general support needs
- Route more complex issues to the appropriate P&C, TA, or Payroll team member
- Help create a positive and supportive employee experience
- Assist applicants and new hires through the hiring and onboarding process
- Help troubleshoot onboarding tasks, background check questions, and hiring paperwork
- Support communication with candidates and new hires
- Monitor hiring steps and help ensure processes stay on track
- Respond to basic payroll questions such as pay dates, missing punches, direct deposit updates, and wage inquiries
- Help employees understand payroll processes and next steps
- Coordinate with payroll staff when escalations are needed
- Maintain accurate documentation and employee records
- Support HRIS/payroll system updates and tracking
- Assist with inboxes, phone queues, reporting, and follow-up tasks
- Help improve workflows and employee support processes over time
Benefits
- Opportunity to grow into specialized People & Culture, TA, or Payroll roles over time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
