HR Shared Services Tier 1 Specialist

MGM Resorts International

2d • Onsite

About The Position

Serves as the first point of contact for employee assistance and information. Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company policies and procedures. Supports the department in the administration of other transactional work. All duties are to be performed in accordance with departmental and MGM Resorts International Operations policies, practices and procedures.

Requirements

• Has a High School Diploma or GED
• One 1+ years of prior experience in customer service or inbound call centers or related experience
• Must be 21 years of age or older

Responsibilities

• Respond to written and oral inquiries from employees, managers, retirees, family members regarding HR questions, issues, problems, and status changes; this will include telephone, chat and e-mail interactions
• Resolve cases in a professional, sensitive, customer-focused manner in accordance with company policies and procedures
• Escalate complex cases (in accordance with and as defined by HRSSC policy) to HRSSC management and Tier II resources with appropriate and complete documentation on work performed to date
• Interface with internal and external resources to furnish or obtain needed information to close cases not escalated
• Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate
• Maintain a high degree of confidentiality

Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees