HR Shared Services Specialist / Spécialiste des services partagés RH

Sunbelt Rentals, Inc.•Quebec, ON

10d•$23 - $32

About The Position

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry, offering a vast fleet and knowledgeable staff. The company prides itself on investing in its workforce, offering competitive benefits and extensive on-the-job training. As a highly successful national company, Sunbelt Rentals is constantly looking for talented individuals to support its growth. The HR Service Center Specialist supports and assists with initial response to employee contacts (e.g. team members, managers, HR) through HR Helpline and HR Service case management portal for support and resolution of inquiries. In addition, this role would support administrative responsibilities related to supporting Canada.

Requirements

2-5 years of HR Shared Services or relevant Human Resources related experience
Proficiency in French Canadian (both written and spoken)
Strong French Canadian language abilities
Proficiency in Canadian laws and regulations
Strong customer service orientation
Hands on experience with Human Resources Information System software
Working knowledge of Microsoft Excel, Access, Word and Outlook
Strong written and verbal communication skills
Must be able to multi-task and prioritize urgency of requests
Attention to detail and motivation to get the job done
Proven discretion in handling confidential matters
Associate’s Degree or equivalent work experience required
HR functional knowledge
Understanding of effective HR administration processes
Ability to organize, analyze, summarize and present data in a meaningful way for all levels of audiences
Trust and integrity; ability to maintain confidential and sensitive information
Exceptional collaboration, listening, written and verbal communication skills
Critical thinking and problem-solving abilities
Ability to work effectively in a team environment
Proficiency in English is necessary to manage operations in English speaking regions or markets, communication with national or international stakeholders and ensure compliance with corporate and regulatory requirements applicable to our business.
Given the scope of this role, English is required to perform essential functions.
This position requires fluency in both English & French.

Nice To Haves

Workday or other HRMS experience preferred

Responsibilities

Answer HR Helpline Calls- in team member’s native language; including both English and French Canadian
Act as initial escalation for Canadian inquiries
Respond to inquiries in accordance with established Service Level Agreement (SLA)
Respond to questions on administrative procedures and practices via multiple channels such as phone, case management system, Support Hub (employee portal)
Provide general answers and solutions to inquiries and requests associated with human resources matters (payroll, pre-employment background checks, new hire support, compensation, leaves, separation process, employee concerns, administration support, etc.)
Support French Canadian team members with their HR Service Center and Pre-employment (hiring and onboarding support) and administration needs
Ensure process excellence, compliance and effective service delivery of HR administrative programs.
Develop and maintain working relationships with HR Business Partners and functional areas
Educate team members of HR Shared Services available to them and encourage self-service tools such as Support Hub and Workday
Process, enter and approve transactions in Workday, maintaining accurate data entry (address changes, legal names changes, etc.)
Document intake from team members and escalate as needed by transferring the case to the appropriate resource
Interpret HR policies and address team members and manager questions and escalate to departments as appropriate
Assist with the development of knowledge base articles and translations as needed
Assist in the transition of HR administrative processes to the newly established HR Administration team, often moving work from HR field roles to the centralized administration function.
Partner with HR business partners, HR Operations, other key HR groups and IT as needed for transitioning and streamlining HR administrative processes.
Acts as key liaison point between Canada HR and US HR to support team member needs
Assist in ensuring HR administrative processes are streamlined and effective to include control reporting to detect process breakdowns.
Participate in initiatives and projects as required
Demonstrate customer obsession with a customer service and team member first
Other duties as assigned.