HR Shared Services Specialist

Franklin Templeton • San Mateo, CA

1d • Hybrid

About The Position

The HR Shared Services team at Franklin Templeton delivers exceptional customer service and supports multiple HR functions, including Employee Relations, Talent Acquisition, Talent Management, and Benefits. Our HR Specialists provide Tier I support to employees and leaders across the Americas, helping drive strategic HR initiatives. Team members collaborate closely, sharing expertise and fostering a supportive environment. Joining our team means gaining exposure to diverse HR processes and contributing to a culture focused on growth and continuous improvement.

Requirements

• 3-5 years in HR including providing customer service and administrative support
• Bachelor’s degree or equivalent experience
• Foundational HR knowledge or Associate Professional in Human Resources (aPHR) certification
• Familiarity with Workday, Microsoft Office, and Service Now case management tools
• Strong focus on data integrity and security
• Problem-solving and process improvement skills
• Ability to interpret data and lead corrections
• Multitasking in a fast-paced environment
• Excellent listening and consulting with employees through personal and sometimes difficult circumstances
• Adaptability to change
• Results-driven and solutions-oriented
• Relationship-building and sound judgment
• Exceptional time management and communication skills

Responsibilities

• Assist employees in a timely manner with questions about benefits, compensation, immigration, leave, and HR policies.
• Support self-service processes in Workday, offering real-time solutions.
• Work with Payroll and other teams to resolve employee inquiries.
• Maintain up-to-date knowledge of HR processes and policies.
• Update Shared Services documentation.
• Support HR functions with projects and administrative tasks.
• Help Talent Acquisition with job postings, interviews, onboarding, and new employee orientation.

Benefits

• Three weeks paid time off the first year
• Medical, dental and vision insurance
• 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
• Employee Stock Investment Program
• Tuition Assistance Program
• Purchase of company funds with no sales charge
• Onsite fitness center and recreation center
• Onsite cafeteria

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level