HR Representative, Shared Services

Sherwin-Williams•Cleveland, OH

2d•Onsite

About The Position

This position provides comprehensive HR support and advisory services via phone, email, cases, audits and HR Cloud transactions with a goal of first contact resolution in accordance with Service Level Agreements. Collects the necessary information regarding the request, analyzes the situation and determines the policies and laws related to the situation. Uses these facts and previous experiences related to similar situations to determine the appropriate course of action to handle the request. Maintains a confidential and compliant environment with all inbound and outbound correspondence in accordance with company and government regulations. Groups serviced include all U.S vendors, applicants, candidates, employees, ex-employees, retirees, managers, HR Business Partners, and other internal S-W Departments/COEs. This position is responsible for all HR support services provided by the SBS Employee Services North America HR Shared Services teams in the areas of Primary areas of onboarding (offer letters, I-9 support, pre-employment administration) HR systems maintenance and troubleshooting, performance management, document management, legal/subpoena/HR file requests, unemployment, auditing in accordance with compliance and assistance with customer service help line.

Requirements

Contact with other employees.
Access confidential and proprietary information and/or other items of value.
Review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Responsibilities

Provide comprehensive HR support and advisory services via phone, email, cases, audits and HR Cloud transactions.
Achieve first contact resolution in accordance with Service Level Agreements.
Collect necessary information, analyze situations, and determine relevant policies and laws.
Determine the appropriate course of action based on facts and previous experiences.
Maintain a confidential and compliant environment with all correspondence.
Handle HR support services in areas of onboarding (offer letters, I-9 support, pre-employment administration).
Perform HR systems maintenance and troubleshooting.
Manage performance management processes.
Handle document management.
Process legal/subpoena/HR file requests.
Manage unemployment claims.
Conduct audits in accordance with compliance.
Provide assistance with the customer service help line.