HR Shared Services Advisor

Sherwin-Williams•Cleveland, OH

3h•Onsite

About The Position

This position provides comprehensive HR support and advisory services via phone, email, cases, audits and HR Cloud transactions with a goal of first contact resolution in accordance with Service Level Agreements. Collects the necessary information regarding the request, analyzes the situation, and determines the policies and laws related to the situation. Uses these facts and previous experiences related to similar situations to determine the appropriate course of action to handle the request. Maintains a confidential and compliant environment with all inbound and outbound correspondence in accordance with company and government regulations. Groups serviced include all U.S vendors, employees, ex-employees, retirees, managers, HR Business Partners, and other internal S-W Departments/COEs. This position is responsible for all HR support services provided by the SBS Employee Services North America HR Shared Services teams in the areas of Primary areas of offboarding (terminations, separations, retirements, unemployment), HR systems maintenance and troubleshooting, document management, legal/subpoena/HR file requests, auditing in accordance with compliance and assistance with customer service help line.

Requirements

Contact with other employees
Access confidential and proprietary information and/or other items of value
Criminal history review is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Responsibilities

Provide comprehensive HR support and advisory services via phone, email, cases, audits and HR Cloud transactions with a goal of first contact resolution in accordance with Service Level Agreements.
Collect necessary information regarding the request, analyze the situation, and determine the policies and laws related to the situation.
Use facts and previous experiences related to similar situations to determine the appropriate course of action to handle the request.
Maintain a confidential and compliant environment with all inbound and outbound correspondence in accordance with company and government regulations.
Provide HR support services in the areas of offboarding (terminations, separations, retirements, unemployment), HR systems maintenance and troubleshooting, document management, legal/subpoena/HR file requests, auditing in accordance with compliance and assistance with customer service help line.