HR Shared Services Coordinator

Canfor•Prince George, BC

5d•CA$54,250 - CA$77,500•Hybrid

About The Position

The HR Shared Services Coordinator supports the day-to-day operations of the People Services Centre by delivering high-quality, customer-focused support to employees, managers, HR partners, and other stakeholders. This role plays a key part in ensuring accurate HR processes, effective case management, and continuous improvement across systems, policies, and service delivery. As an experienced member of the team, you will handle sensitive inquiries, coordinate across stakeholders, maintain data integrity, and contribute to improving processes and documentation to enhance the overall employee experience. This permanent position can be based out of either our Vancouver Head Office or our Canfor Administration Centre in Prince George, BC.

Requirements

Post-secondary education in Human Resources, Business, or a related field, or an equivalent combination of education and experience
3–5 years of experience in HR operations, shared services, or a customer service or case management environment
Experience working with HRIS systems and supporting employee data and HR transactions (SAP SuccessFactors is considered an asset)
Strong customer service skills with the ability to communicate clearly, professionally, and with empathy
Excellent organizational, time management, and problem-solving skills, with strong attention to detail
Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
Proficiency in Microsoft Office and a demonstrated ability to learn new systems and tools

Nice To Haves

SAP SuccessFactors is considered an asset

Responsibilities

Providing timely, accurate, and customer-focused support on HR processes, systems, policies, and employee data inquiries
Managing and resolving HR cases from intake through to completion, ensuring service levels are met and stakeholders are kept informed
Supporting employee lifecycle transactions while maintaining accurate data within HR systems
Partnering with cross-functional teams, including Talent Acquisition, Payroll, Total Rewards, and IT, to ensure seamless service delivery
Guiding employees and managers on self-service tools, HR practices, and company policies
Maintaining and enhancing documentation, job aids, and knowledge resources
Identifying opportunities to improve processes, data accuracy, and overall service delivery
Collaborating with the HR Shared Services team on HRIS troubleshooting, system testing, and continuous improvement initiatives