HR Shared Services Administration Specialist

Highmark Health•Washington, DC

2d•$27 - $42•Onsite

About The Position

This job performs the day-to-day operational function of the assigned HR Shared Services team providing front and back-end operational support to the Highmark Health Enterprise. The role requires experience with high volume case management, leave of absence experience, and experience with coding time in UKG. The specialist is responsible for the execution of transactional processes related to the delivery of HR Shared Services programs provided from COEs, TELs, and business leaders. Emphasis is placed on customer service, quality, teamwork, and employee engagement. The role ensures customer requests are completed in a timely fashion with a high degree of accuracy and reliability. The specialist possesses some understanding of administration and regulatory requirements unique to one or more Total Rewards (TR) disciplines, including broad-based Compensation, Health & Welfare and Retirement Benefits Programs, Leave Administration, Talent Acquisition Operations, Audit and Regulatory Compliance.

Requirements

3 years progressive experience in one (1) or more of the following TR disciplines: broad-based Compensation, Health & Welfare and Retirement Benefits Programs, Leave Administration, Talent Acquisition Operations, Audit and Regulatory Compliance.
Knowledge of federal, state, and local laws and regulations that govern the activities of the assigned HR Shared Services functional area.
Demonstrated interpersonal, written and verbal communication skills
Ability to manage multiple priorities and initiatives
Excellent prioritization, interpersonal, problem-solving, presentation and planning skills
Detail oriented and self-motivated professional
Strong customer service skills
Proficient with Microsoft Office Suite

Nice To Haves

Workday experience
Transactional function responsibility experience
PHR/SPHR Certified
Employee Benefits Specialist (CEBS)
Workday Certification

Responsibilities

Accurately perform day-to-day transactional and administrative processes in support of the assigned HR Shared Services team.
Responsible for timely completion of fulfillment activities and customer inquiries.
Responsible for customer-focused ongoing communication with current and former employees related to service requests and case management resolution.
Perform scheduled audits related to regulatory compliance and policy provisions specific to assigned HR Shared team initiatives and programs.
Complete projects and studies as needed, utilizing professional judgment and professional knowledge.
Regularly assess services and processes and proactively identify areas of opportunity for improvement.
Maintain detailed process/procedure documentation and update as needed.
Meet customer commitments on-time.
Ensure KPI customer satisfaction levels remain high from both internal staff and external customers.
Participate as a team member in the requirements, design, and testing of new systems, enhancements to existing systems, and production support.
Identify and escalate issues to HR systems support teams for analysis and resolution.
Other duties as assigned or requested.