Spclst: HR Shared Services
About The Position
Serve as a strategic escalation point between Global Shared Services (GSS) and Centers of Excellence (COEs). This role is responsible for resolving complex HR issues with a balanced approach of technical expertise, process insight, and empathetic service. As a subject matter expert, the T3 Specialist provides advanced troubleshooting, clear guidance on best practices, and ensures timely, accurate resolutions that enhance the employee experience across all levels of the organization—from GSS to resort Senior Leadership Teams (SLTs). In addition to issue resolution, the T3 Specialist proactively identifies knowledge gaps, streamlines workflows, and contributes to the development of scalable solutions that improves HR services from Genpact to the resorts. This role requires strong analytical thinking, cross-functional collaboration, and a commitment to continuous improvement in HR operations.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or similar years of working experience preferred
- 3-5 years in a high-volume HR Shared Services environment
- Ability to maintain confidentiality and exercise professional discretion
- Flexibility to adapt to changing priorities and business needs
- Comfortable working in a fast-paced, collaborative environment
- Should be Fluent in English
- Strong analytical, facilitation, and communication skills
- Ability to work independently and manage escalations effectively
- Previous experience with Outlook, Microsoft Office, Teams
Nice To Haves
- Experience with HRIS platforms such as Workday, PeopleSoft, and ServiceNow
Responsibilities
- Participate in cross-functional projects and initiatives
- Contribute to the development and refinement of self-service tools and resources
- Resolve complex Tier 3 HR Request with accuracy and empathy
- Create and update standard operating procedures and training materials as needed
- Partner with COEs to ensure alignment and consistency across HR services
- Analyze service trends to identify opportunities for process enhancements
- Provide coaching and support to Tier 1 and Tier 2 teams on complex requests
- Escalate unresolved issues to appropriate COEs and follow through to resolution
- Lead training initiatives for Shared Services team members
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
