HR Shared Service Partner

Ford Motor • Dearborn, MI

10h • Hybrid

About The Position

As part of our Human Resources team, you’ll help us attract, hire and retain the top talent we need to achieve our bold vision. You’ll play a vital role in defining, developing and maintaining the winning culture that empowers diverse individuals to work together and create the impossible. We’re seeking change leaders, talent strategists, employee advocates and culture architects to enable our teams, partners, and businesses to do and be their best. In this position... The Specialist, HR Shared Service, working under general direction, acts as a trusted People First (Ford’s HR support team) representative to local colleagues and employees in the Dearborn, Michigan area. Through the cultivation of deep relationships, contextual knowledge within their assigned team, and the application of process / policy expertise, this role will support the resolution of complex, detailed, and highly visible HR-related inquiries, transactions, escalations, and projects. Essential responsibilities include modeling customer service excellence and proactively developing solutions that enhance employee experiences and systemically solve process challenges. This role is hybrid and requires at least 4 days per week onsite in Dearborn, MI.

Requirements

• Bachelor’s Degree in Human Resources, Organizational Development, or any other related discipline or commensurate work experience (Master's preferred).
• 3+ years of HR business partner work including strategic Human Resources work experience, such as policy design, organizational design, etc.
• Proficient in Ford’s HR systems (i.e. Oracle HCM, Visier, etc.).
• Proficient in Microsoft Excel.
• Prior experience working as an HR Business Partner or related customer-facing role.
• Exemplary collaborator with superior relationship building and communication skills.
• Critical thinker who anticipates challenges and acts proactively.
• Skilled multi-tasker with the ability to strategically triage work and execute with agility and attention to detail.
• Committed learner who pursues opportunities to grow knowledge and skills in diverse disciplines and situations.

Responsibilities

• Intake, strategically prioritize, and apply policy / process expertise to resolve HR policy / process inquiries, transactions, and escalations, especially those that are executive-level, high-visibility, and / or complex (e.g., leaves of absences, position changes, etc.).
• Leverage critical thinking skills and curiosity to deeply understand contextual nuance and anticipate issues, downstream impacts, and connection points to other processes to deliver work with excellence.
• Liaise between / delegate action (when appropriate) to People First colleagues and key partners (e.g. Total Rewards, Mobility, etc.). Monitor closely to ensure efficient and accurate resolution.
• Participate in the delivery of special projects and initiatives. Such projects include org. designs which require mass position changes / HCM data alignment, job architecture, position management, and other data clean-up exercises. These may require varied reporting needs that become nuanced by organization.
• Proactively identify systemic issues and develop root-cause solutions that enhance the employee experience and may be scaled across teams / functions.
• Develop a deep understanding of assigned customer group(s), including attending HR team meetings, to build the contextual knowledge and collaborative relationships required to serve as a trusted point of contact to local employees and colleagues.
• Model customer service excellence to the broader People First Team, including sharing learnings and best practices.

Benefits

• Immediate medical, dental, vision and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more.
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level