HR Shared Services Associate

FIS Global • Atlanta, GA

4d

About The Position

The HR Shared Services Associate assists in Human Resources (HR) operational processes within the organization. They will support HR operations, ensuring alignment with day-to-day goals and regulatory requirements. This position provides oversight of HR policies and procedures ensuring compliance with local and state employment laws, regulations, and industry standards.

Requirements

• High School Diploma or GED or the equivalent combination of education, training or work experience is preferable.
• Skill in use of People Office systems, preferably Workday
• Knowledge of People Office concepts, policies, and procedures
• Attention to detail and accuracy, excellent data entry, organizational and prioritization skills
• Excellent customer service, problem solving, and multi-tasking skills
• Ability to work in an organized manner and consistently follow-up on tasks
• Ability to work both independently and in a team environment
• Ability to maintain confidentiality
• Excellent oral and written communication skills
• Ability to interface with all levels of employees and effectively interact with various functional areas and facilities
• Ability to establish and maintain effective working relationships with employees, management, and clients
• Experience with customer support: customer, interactions, addressing escalations.

Responsibilities

• Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, absence management, compliance, records management, and retention.
• Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g. transfers, promotions, employment separations, etc.).
• Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
• Ensures data quality and follows global data standards, run ad-hoc reports to assist in this task.
• Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
• Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
• Cultivates networks across a variety of functions and locations with the organization.

Benefits

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED