HR Shared Services Tier 1 Specialist

MGM Resorts International • Las Vegas, NV

2d • Onsite

About The Position

The HR Shared Services Tier 1 Specialist serves as the first point of contact for employee assistance and information. This role obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company policies and procedures. The specialist also supports the department in the administration of other transactional work. All duties are to be performed in accordance with departmental and MGM Resorts International Operations policies, practices, and procedures.

Requirements

• High School Diploma or GED required
• 1+ years of prior relevant experience in customer service or inbound call centers required

Responsibilities

• Respond to written and oral inquiries from employees, managers, retirees, and family members regarding HR questions, issues, problems, and status changes; this will include telephone, chat, and e-mail interactions.
• Resolve cases in a professional, sensitive, and customer-focused manner in accordance with company policies and procedures.
• Escalate complex cases (in accordance with and as defined by HRSSC policy) to HRSSC management and Tier II resources with appropriate and complete documentation on work performed to date.
• Interface with internal and external resources to furnish or obtain needed information to close cases not escalated.
• Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate.
• Maintain a high degree of confidentiality.

Benefits

• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED