HR Shared Services Manager
About The Position
As an HR Shared Services Manager, you'll lead the teams and programs that power the employee experience behind the scenes. From onboarding and employment services to HR support and compliance, you'll ensure our people receive timely, accurate, and high-quality service throughout their journey with Whataburger. In this role, you'll Make a Difference by creating solutions that improve the experience of our Team Members and leaders. You'll Serve with Heart by fostering a service-minded culture that puts people first. You'll Win as One through strong partnerships across HR, Operations, IT, and external partners to deliver seamless support. And you'll Move Forward Boldly by driving continuous improvement, embracing innovation, and helping shape the future of HR service delivery at Whataburger.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- 4+ years of Human Resources, Shared Services, or employee support experience.
- Experience leading and developing high-performing teams.
- Strong knowledge of HR operations, compliance, and employee lifecycle processes.
- Experience using data and metrics to drive decisions and improve service delivery.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving, communication, and relationship-building skills.
- Proficiency with HR systems and technology platforms.
Nice To Haves
- Experience leading an HR Service Center, Shared Services, or contact center environment.
- Knowledge of I-9, E-Verify, and employment eligibility processes.
- Experience supporting HR technology implementations or system enhancements.
- Experience driving process improvement and operational excellence initiatives.
- PHR, SPHR, or similar HR certification.
- HDI certification or service management experience.
Responsibilities
- Lead the HR Shared Services team in delivering exceptional support and service.
- Drive service excellence through performance metrics, reporting, and continuous improvement.
- Ensure accurate and timely execution of employee lifecycle transactions and processes.
- Oversee HR case management, escalations, and issue resolution.
- Champion compliance across employment, onboarding, and workforce administration processes.
- Serve as a key resource for HR systems, process governance, and operational best practices.
- Partner with cross-functional teams to identify and implement process improvements.
- Manage vendor relationships and service delivery performance.
- Develop, coach, and inspire a high-performing team.
- Foster a culture of accountability, collaboration, and customer focus.
Benefits
- Competitive Weekly Pay
- Bonus Program that scales up to 2.5X payout potential based on company results
- 5 weeks PTO
- Flex Weeks
- Paid Corporate Holidays
- Paid Parental Leave
- 401(k) match $1/$1 up to 4%
- Competitive Medical, Dental and Vision Benefits
- Short-term and Long-term Disability Benefits
- Opportunities for Career Development and Growth
- Whataburger Family Foundation - Scholarship Program (dependents eligible) and Hardship Grant Assistance
- Discounted Meals for You and a Guest
- Wireless Service Discounts
- Computer & Software Discounts
- Fitness / Gym Discounts
- Awards and recognition for all you do
- Retirement Celebration Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
