HR Services Representative

Federated Mutual Insurance Company•Owatonna, MN

8d•$25 - $34•Onsite

About The Position

Federated Insurance is seeking an HR Services Representative to serve as the primary point of contact for employees and supervisors on Human Resources related policies, practices, and processes. The role involves guiding customers to available tools and resources to maximize a self-service environment. The ideal candidate will have a strong customer focus, the ability to recall information quickly, and the capacity to multitask with high attention to detail.

Requirements

High School diploma or GED
Minimum of 3 years' work experience in customer service role demonstrating professionalism and excellent customer service and communication.
Strong computer knowledge
An unquestioned ability to retain confidential business and personal information

Nice To Haves

Human Resources knowledge/experience preferred

Responsibilities

Provides professional customer service by gathering information, assessing customer needs, troubleshooting, applying documented procedures, and resolving requests in an accurate and timely manner.
Connect related processes and information at the time of the call or interaction to influence resolution or decisions.
Supports the administration of a broad range of HR Programs, policies, and processes, ensuring compliance with employment law regulations, and Company practices.
Initiates workflow processes for HR and assists the team in meeting payroll deadlines.
Ensures legal and regulatory changes are implemented and within the required timeline.
Assesses HR workflows and processes.
Identifies and recommends opportunities for increased efficiency and effectiveness.