HR Services Representative

Federated Mutual Insurance Company•Owatonna, MN

7d•Onsite

About The Position

Who is Federated Insurance? At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own. Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect. We strive to create a work environment that embodies our core principles and values. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.

Requirements

High School diploma or GED
Minimum of 3 years' work experience in customer service role demonstrating professionalism and excellent customer service and communication.
Strong computer knowledge
An unquestioned ability to retain confidential business and personal information

Nice To Haves

Human Resources knowledge/experience preferred

Responsibilities

Provides professional customer service by gathering information, assessing customer needs, troubleshooting, applying documented procedures, and resolving requests in an accurate and timely manner.
Connect related processes and information at the time of the call or interaction to influence resolution or decisions.
Supports the administration of a broad range of HR Programs, policies, and processes, ensuring compliance with employment law regulations, and Company practices.
Initiates workflow processes for HR and assists the team in meeting payroll deadlines.
Ensures legal and regulatory changes are implemented and within the required timeline.
Assesses HR workflows and processes.
Identifies and recommends opportunities for increased efficiency and effectiveness.