HR Services Associate
About The Position
Processes HR Data Transactions using applicable technologies to ensure data integrity and proper case documentation. Ensures Manager Self Service entries are accurate and work with Managers who need assistance. Reviews data needed for personal information changes including employee information, the details of the change, and the documentation needed to make the requested change both inside and outside of HRIS (ServiceNow and HCM). Assists with building a more robust knowledge base for the askHR Team. Works with and defer complex inquiries as applicable, to the correct HR staff member and solves issues and questions that arise within the team, department, or with customers. Promptly and thoroughly responds to inquiries while maintaining a high level of confidentiality, customer satisfaction and service excellence. Assists employees with systems navigation, finding forms, form submissions, guiding to knowledge articles and other support documents that drive a strong self-service culture and greater employee experience. Assists in administering HR programs or policies following established procedures by resolving inquiries and/or following the askHR delivery model for handling. Prepares, maintains, and distributes records, forms, basic data and reports as well as compiles data/reports on SLAs, Customer Satisfaction, and regular reviews inquiries to improve content of knowledge articles, processes, etc. Supports the development and execution of HR projects and Performs other duties as directed. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. Other duties as assigned.
Requirements
- Processes HR Data Transactions using applicable technologies to ensure data integrity and proper case documentation.
- Ensures Manager Self Service entries are accurate and work with Managers who need assistance.
- Reviews data needed for personal information changes including employee information, the details of the change, and the documentation needed to make the requested change both inside and outside of HRIS (ServiceNow and HCM).
- Assists with building a more robust knowledge base for the askHR Team.
- Works with and defer complex inquiries as applicable, to the correct HR staff member and solves issues and questions that arise within the team, department, or with customers.
- Promptly and thoroughly responds to inquiries while maintaining a high level of confidentiality, customer satisfaction and service excellence.
- Assists employees with systems navigation, finding forms, form submissions, guiding to knowledge articles and other support documents that drive a strong self-service culture and greater employee experience.
- Assists in administering HR programs or policies following established procedures by resolving inquiries and/or following the askHR delivery model for handling.
- Prepares, maintains, and distributes records, forms, basic data and reports as well as compiles data/reports on SLAs, Customer Satisfaction, and regular reviews inquiries to improve content of knowledge articles, processes, etc.
- Supports the development and execution of HR projects and Performs other duties as directed.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Other duties as assigned.
Responsibilities
- Processes HR Data Transactions using applicable technologies to ensure data integrity and proper case documentation.
- Ensures Manager Self Service entries are accurate and work with Managers who need assistance.
- Reviews data needed for personal information changes including employee information, the details of the change, and the documentation needed to make the requested change both inside and outside of HRIS (ServiceNow and HCM).
- Assists with building a more robust knowledge base for the askHR Team.
- Works with and defer complex inquiries as applicable, to the correct HR staff member and solves issues and questions that arise within the team, department, or with customers.
- Promptly and thoroughly responds to inquiries while maintaining a high level of confidentiality, customer satisfaction and service excellence.
- Assists employees with systems navigation, finding forms, form submissions, guiding to knowledge articles and other support documents that drive a strong self-service culture and greater employee experience.
- Assists in administering HR programs or policies following established procedures by resolving inquiries and/or following the askHR delivery model for handling.
- Prepares, maintains, and distributes records, forms, basic data and reports as well as compiles data/reports on SLAs, Customer Satisfaction, and regular reviews inquiries to improve content of knowledge articles, processes, etc.
- Supports the development and execution of HR projects and Performs other duties as directed.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
