HR Service Delivery Representative

Wells Fargo•Charlotte, NC

5d•Hybrid

About The Position

Wells Fargo is seeking a HR Service Delivery Representative. This role is responsible for service delivery and fulfillment activities in support of products and process for one or more Human Resources functional areas and includes responding to employee queries.

Requirements

2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Call Center experience, working in a process-oriented environment
Demonstrated ability to work with HR leaders and employees at all levels.
Experience with Workday and ServiceNow
Strong prioritization and follow-up skills.
Demonstrated experience establishing and maintaining effective working relationships.
Demonstrates strong communication skills: consistently positive, friendly, articulate speaker who has excellent interpersonal skills.
Highly detail oriented with a high level of accuracy.
Thrives in a fast-paced, highly structured environment, and is able to access multiple software systems and other resources simultaneously.
Strong problem solving and analytical skills.
Ability to handle confidential material in a professional manner.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.

Responsibilities

Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
Proactively seek ways to improve processes including, but not limited to query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes for own work and work group
Perform moderately complex administrative, transactional, operational, or customer support tasks
Be responsible for moderately complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc.
Receive direction from supervisor and escalate non-routine questions
Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility