Service Delivery Support Representative

Conterra Ultra Broadband•Charlotte, NC

5d•Hybrid

About The Position

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years, our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart. As we continue to expand our business, we are looking for talented people with a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. This position is based in the Charlotte office. Hybrid in office 3 days a week Tuesday - Thursday. The position is a unique opportunity to join a company that designs, builds, and operates new-technology-based telecom networks in the education, healthcare, enterprise, and carrier industries throughout the U.S. Work in a challenging, entrepreneurial environment that maintains the highest levels of integrity and reliability when partnering with organizations that share our vision and commitment to performance excellence.

Requirements

Prior experience with a telecommunications carrier is a plus
Strong work ethic
Communicate effectively and influence internal resources and customers at all experience levels.
Ability to analyze and define problems, prioritize workflow, multitask, meet deadlines, and remain flexible.
Ability to think through project dependencies and complexities. Help find creative ways to solve potential problems.
Good written and oral communication skills.
Fast and accurate data entry skills.
High school diploma or G.E.D; BS/BA preferred.

Responsibilities

Build Conterra projects in Sitetracker. The Service Delivery Administrator serves as the entry point for operations to install, test, and bill new customer services.
Review incoming programs and projects to determine viability, and work with Customer Success Associates (CSAs) on items deemed not viable.
Send welcome letters to new customers.
Assist the Service Delivery organization with disconnect projects to ensure timely service removal.
Assist Vice President of Service Activation and Service Delivery with Sitetracker reports.
Work with various departments on tracking Sitetracker tickets and enhancements.